Help Centre: Disneyland.com
For general assistance and technical questions, please contact us at one of the numbers on our phone directory.
To contact us in writing, complete a brief form with your questions or comments and we will respond to you via email.
Share your thoughts and comments about Disneyland.com.au to help us improve the experience.
Overview
Annual Passholders
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- How do I sign in to or create a Disney account?
- How do I add a Passport to my Profile?
- How do I see news, offers & discounts for Passholders?
Booking Rooms and Packages
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- How do I find and book a hotel room?
- Are there different Disneyland Resort vacation packages?
- How do I book my visit online?
- Are there planning tools that will help me book my visit to Disneyland Resort?
Visit the Help Center: Buying Tickets page to get answers to questions like:
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- Are there different types of Disneyland Resort tickets?
- What is Disney's eTicket?
Disneyland.com offers exclusive content for Annual Passholders.
In order to view this content, you must sign in to your Disney account and add your Passport to your Profile.
Visit the Help Center: Annual Passports page to get answers to questions like:
You can save time and money when you buy Disneyland Resort theme park tickets and vacation packages online at Disneyland.com.
Visit the Help Center: Booking Rooms & Packages page to get answers to questions like:
Frequently Asked Questions About Disneyland.com
- Online Registration: My Disney Account
- Why should I register for a Disney account?
- View existing reservations
- Create a profile and keep your account information (address, Passport number, etc) current.
- Use the same account user name and password to access membership content other Disney sites, such as Aulani, a Disney Resort & Spa in Ko Olina; Walt Disney World Resort; Disney Cruise Line; Adventures by Disney and ESPN.
- What information is required?
- Complete email address (this becomes your user name)
- Password
- First and last names
- Birth date
- Address and ZIP code
- Street and billing addresses
- Phone number
- Credit card information
- Can I change my password?
- Do I need to sign in?
- How do I register for a Disney account?
- Can I use my account from another Disney family Website?
- What if I forget my password?
- How can I change my email newsletter and offer & discounts subscriptions?
- Can I change the email address associated with my account?
- What are you doing with the information I provide?
You can browse the site for all sorts of information on the Disneyland Resort without registering. With a Disney account, you can:
As a registered Guest, you will also be given the opportunity to receive the latest news on the Disneyland Resort, the Disney Insider Newsletter, and occasional updates and special offers from our site, other Disney Family sites and our third-party sponsors.
—Registration is simple. You must provide your:
You will always use your complete email address whenever you sign into your Disney account.
When you make a purchase, we also require your:
Yes. Change your password. You will need to sign into your Disney account.
If you need additional troubleshooting assistance, please email us with your questions.
You can browse the site, view information and experience most multimedia features without signing in. If you'd like view exclusive Annual Passholder content and see special offers and discounts for Annual Passholders, you do need to register and sign in.
Yes. If you have previously registered with a site like disneyworld.com or disneycruise.com, you can use the same email address and password. However, you may be required to enter additional information.
If you've forgotten your password, we can send it to the email address that you provide when you create your account. Request that we email your password.
You can manage which email newsletters and offers & discounts you receive at any time. Change your communication subscriptions. You will need to sign into your Disney account.
Yes. Change your email address. You will need to sign into your Disney account.
If you are unable to sign into your existing account, you can create a new Disney account with the new email address that you wish to use.
We respect your privacy and your concerns about your personal information. We never sell your information. We will not contact you unless you ask us to.
We only use your information to complete transactions you've initiated. For instance, if you purchase a vacation package, we use your information to process your order, or if you contact us for help, we will use your contact information to respond.
For more detailed information, please review our privacy policy.
- Website: Technical Questions
- How do I best view the videos, pictures and multimedia on the site?
- Why do I need Acrobat Reader, and how do I get it?
- Can I use the site without the plug-ins?
- Is the information on Disneyland.com.au available in other languages?
- Can I access Disneyland.com on my phone, tablet or mobile device?
- How do I use the maps?
- How do I search for something?
- Why do I need Adobe Flash, and how do I get it?
- Can I use a Macintosh computer?
- What Web browser should I use?
- Do you use cookies?
Disneyland.com makes extensive use of dynamic multimedia sounds and images. To best experience the site, 2 plug-ins are required: Adobe Flash and Acrobat Reader.
Plug-ins are free programs which, when downloaded and "plugged in" to your Web browser, play sound, animation, film clips and more.
Acrobat Reader lets you view and print Portable Document Format (.pdf) files, such as restaurant menus.
There are many multimedia features on the disneyland.com website that require plug-ins and without them you will miss this content. The 2 plug-ins you will needs to get the full benefit of the site are: Adobe Flash and Acrobat Reader.
Information for Disneyland Resort Guests is also available in:
You can select your language preference by using the "Select an International Version" control at the bottom of the page.
Yes, you can access Disneyland.com on your phone, tablet or mobile device. However, for optimal performance on mobile devices, we recommend you visit the site m.disneyland.com.
View our interactive maps to pinpoint attractions, entertainment, dining, parking, hotels and Guest Services.
Looking for something specific? Use the search box at the top right of the page.
Adobe Flash allows your browser to display high-quality interactive features, animated graphics and videos, such as our maps and our detailed views of attractions.
Yes. All the information on the site will be available to you.
Disneyland.com is designed for optimal viewing with Internet Explorer 7.0 or higher on the Microsoft Windows platform. Mozilla Firefox 3.0 and Safari 3.0 or higher are also supported.
If you use Internet Explorer 6.0, we recommend that you upgrade to Internet Explorer 7.0 or higher. Some pages may not function properly on Internet Explorer 6.0.
Yes. Cookies are small pieces of information that a website stores on your computer. These pieces of information allow the website to remember important details about you.
We use cookies for a variety of purposes. For instance, we use cookies to remember and process your registration profile and purchases of special offers or vacation packages.
You can choose to have your computer warn you each time a cookie is being sent or you can choose to turn off all cookies. You do this through your browser (like Mozilla Firefox or Internet Explorer) settings. Each browser is a little different, so look at your browser Help menu to learn the correct way to modify your cookies.
If you turn cookies off, you won't have access to features that make your Web experience more efficient and some of our services will not function properly.
- Website Policies and Procedures
- What is your privacy policy?
- Do you have a policy on Internet safety?
- How do I report a problem with your site?
- How can I contact you?
We are committed to helping you make the most of your free time on the Internet within a trusted environment. Our privacy policy discloses how we collect, protect, use and share information gathered about you on the Disney family of websites.
We have useful safety tips and links to Internet Safety articles. We also recommend GetNetWise, an online resource for families that delivers information and tools needed to guide children to a safe, enriching experience online.
Report a problem. We'll get back to you as soon as we can.
You can write, send an email or phone us. Visit Contact Us for an email form, along with our addresses and phone numbers.
Dining Reservations:
The Disneyland Resort offers reservations at select restaurants. To make reservations, call Disney Dining at:
0011 1 (714) 781-3463
Guests under age 18 must have parent or guardian permission to call.
Recorded Guest Information:
Disneyland Resort Hotels:
Mailing Address:
P.O. Box 3232
Anaheim, CA 92802-3232
U.S.A.
Parking Address:
1313 S. Disneyland Drive
Anaheim, CA 92802
U.S.A.