Help Centre: Buying Tickets

When you order your tickets online and select the Disney's eTicket option at checkout, your tickets will be sent to the email address entered during checkout.

1. Print out the entire PDF file. If you have purchased multiple tickets, be sure to print each Disney's eTicket page.
2. Present tickets at the theme park entrance turnstiles. You will not need to wait in Will Call or ticket purchase queues.
3. Once your Disney's eTicket has been scanned and voided, you will receive a standard Disneyland Resort ticket for use during the duration of your visit.

No. The ticket that you print is a valid, legitimate ticket.

Be sure to protect your Disney's eTicket and keep it in a safe place just like any other ticket. The only difference is that you get your ticket faster than other delivery options. Once your valid Disney's eTicket has been scanned and voided at the Disneyland Resort, you will receive a standard Disneyland Resort ticket valid for the duration of your visit.

Parks, attractions or entertainment may change operating hours, close due to refurbishing, capacity, weather or special events; and may otherwise change or be discontinued without notice and without liability.

You should receive your confirmation email within a few minutes of placing your order. It may take up to an hour for your actual Disney eTickets to be sent to your email.

Please check the email account you used to place your order. This email address is most likely your user name when you sign into your Disney account.

If you have your confirmation number, or remember seeing a confirmation number, your order was processed completely and you should proceed with your plans to visit the Disneyland Resort.

Take your confirmation number to any of the ticket booths and give your number and your last name to the cast member. As an alternative, you may use the Contact Us form to request an email confirmation. All attempts will be made to respond quickly. However, there is no guarantee you will receive a reply before your visit date.

Each ticket has a unique barcode. Only the first scan of the barcode on your ticket will allow admission to a Disneyland Resort Theme Park. Be sure to protect it and keep it in a safe place just like any other ticket. If more than one copy of a Disney's eTicket were to be used, the barcode scanner will alert the Cast Member that the ticket has already been scanned and admission may be denied.

Check if you have Adobe Acrobat Reader 4.0 or higher. If you do not have Adobe Acrobat Reader, you may download it for free from Adobe Systems Incorporated:

http://www.adobe.com/products/acrobat/readstep.html

If you are still unable to print your Disney's eTicket, please call the guest services number listed on your email confirmation and provide your confirmation number.

Don't worry! If you forget to bring your Disney's eTicket, please visit any Disneyland Resort Box Office to have your tickets re-issued. Be sure to bring: the credit card used to purchase your tickets, a photo ID — such as a driver's license or passport, and a printed copy of your Order Confirmation. For security reasons, only the Guest whose name appears on the original credit card will be able to pick up replacement tickets.

Yes. However, your tickets become active as soon as you purchase them. The Disneyland Resort is not responsible for lost or stolen tickets so please treat them like you would treat any other ticket.

View Disney's eTicket Terms and Conditions.