Help Centre

How can we help you?

This search field has an attached autosuggestion popup menu

Family & Friends – Frequently Asked Questions


I invited someone to connect to my Family & Friends list. What does the connection status of “Invite Pending” mean?


When you invite a new person to connect to your Family & Friends list, they are sent an email message asking them to accept or decline your invitation. Until they respond, their status will be shown as “Invite Pending”.

In most cases, all you need to do is wait. If your connection request is declined, the status “Invite Pending” will simply disappear.

If you wish to resend your invitation, select the “Invite Pending” link next to their name on your Family & Friends list.

Of course, you can also call or email the person you are trying to connect to and ask them to respond to your invitation. For security reasons, we cannot provide alternative ways to contact people you invite.

If your request was declined and you believe that it should not have been, please double check the email address of the person you are inviting and confirm that it is correct. Also, keep in mind that children are unable to accept invitations to connect—their parents or guardians must do so for them.

If you have repeatedly tried to connect to someone, and you are unable to do so for what you believe are technical reasons, please call (714) 520-6222. Guests under 18 years of age must have parent or guardian permission to call.

Footer Links

Sign Up for Updates

By providing my email address, I’d like to receive news and special offers via electronic mail from Disney Destinations.

You can withdraw your consent for these messages at any time via an unsubscribe link provided in the electronic messages. For more information on our data collection and use practices, please read our Privacy Policy.

Sign Up Successful

Thank you for signing up! You should begin to receive news and special offers very soon.