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Online Registration – Frequently Asked Questions

Q.
Why did I receive a notification email about a new login to my account?
A.

In our continuing efforts to safeguard your account data, The Walt Disney Company informs users whenever their account is logged in to from a new website or app, or accessed from an unrecognized browser.

We started tracking trusted apps and browsers in late 2019, so you may have received a notification if this was your first login to a familiar app or website since then. You may also receive a notification the first time you log in after clearing your cookies or browser cache. Be sure to check the device or browser name and login location in the email to confirm the notification was a result of your login.

NOTE: The location listed is based on IP address and may not reflect the actual location of the device or browser.

What if the notification email was not caused by my login?

If you believe that the unfamiliar sign-in notification was not the result of your own login:

  1. Click "Change Password"
  2. You will be asked to reset your password to secure your account. All active sessions on your account will be logged out, and you will need to log in again using your new password.
  3. Going forward, you will be notified of any activity on your account from that or any other unrecognized device or browser, or of any logins on new websites or apps.
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