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Online Registration – Frequently Asked Questions

Q.

I attempted to reset the password for my Disney account, but I did not receive an email. What should I do?

A.

Please check the junk mail folder in your email account for a message from memberservices@disneyparks.twdc.com. If you do find a message, please follow the instructions to reset your password.

If our email is not in your junk folder, please attempt to reset your password again to double check that you entered the correct email address associated with your Disney account.

If you have taken both of these steps and you still do not receive our email, please call us at (714) 520-6222 and we will help you access your Disney account. Guests under 18 years of age must have parent or guardian permission to call.

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