Help Centre

If you are missing photos captured today, please allow up to 24 hours for your photos to appear in your Disney account.

Expired photos will no longer be available in the system. Please see our Expiration Policy for further details.

If your photos were taken more than 24 hours ago, and you are not able to see your photos in your account, please fill out the information in the Lost Disney PhotoPass Form.

If you used a Disney PhotoPass card, enter the ID from the card on the form, along with the other information requested, and we will do everything possible to help find your vacation photos.

Note: If you can provide details on the form, such as dates and times the photos were taken, and a description of the missing photos, it will help us search for them.

Lost Disney PhotoPass Card
If you lost your Disney PhotoPass card, please fill out the information in the Lost Disney PhotoPass Form and we will do everything possible to help find your vacation photos and other digital content. We cannot guarantee that your photos will be recovered, but we will try our best!

If your lost card was already linked to your Disney account, you can still view your photos when you log in and go to PhotoPass.