What should I do if I don’t receive an order confirmation email after purchasing my Disney eTicket?
Help with Tickets – Frequently Asked Questions
Don't worry! In the rare instance that you do not receive an email confirmation, you are unable to print your Disney eTicket from the eTicket viewer or you do not have an Internet-accessible handheld device present upon arrival at the Disneyland Resort, just visit any Disneyland Resort Box Office to have your ticket re-issued for use at the theme parks—including Disneyland Park and Disney California Adventure Park.
To receive a re-issued ticket, please have the following on hand:
- The credit card you used to purchase your Disney eTicket
- A photo ID, such as a driver's licence or passport
- A printed copy of the initial order confirmation page
For security reasons, only the Guest whose name appears on the original credit card will be able to pick up replacement tickets.