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Help with Tickets – Frequently Asked Questions

Q.

What are the terms and conditions for a Disney eTicket?

A.

Disney's eTicket Terms and Conditions
Updated April 15, 2021

Ticket Store

  1. The State of California strongly recommends that all Guests be fully vaccinated or obtain a negative COVID-19 test prior to entering the Disneyland Resort. View important details and what you need to know before visiting the Disneyland Resort, including the latest requirements on face coverings.
  2. Tickets, and associated features and entitlements such as the Park Hopper entitlement, are nonrefundable, nontransferable, revocable and may not be redeemed for cash. Each ticket admits one person. All prices are in US dollars. Orders are not accepted until confirmed with confirmation number.
  3. To enter one of the parks, each Guest is required to have a theme-park reservation in addition to a valid ticket, for the same park on the same date. Park reservations are limited and subject to availability, restrictions, change and cancellation at any time. Park reservations are nontransferable and void if transferred or sold. Park admission is not guaranteed.
  4. Tickets may not be sold, bartered or exchanged for goods, services or benefits. Each ticket, with applicable park reservation, admits one Guest. Tickets are nontransferable and must be used by the same person on any and all days. Valid photo identification confirmation, applicable ticket and valid theme park reservation are required for readmission to the same Park and, if applicable, crossover to the other Park. Disney is not responsible for lost or stolen tickets or property. Theme parks, restaurants, attractions, entertainment, products, services and offerings may be modified or limited in capacity or availability; are subject to change, closure, cancellation and discontinuance without notice due to rehabilitation, refurbishing, capacity, seasonal considerations, weather, low demand, government or other authority guidance or order, pandemic-related restrictions, special events, or any other reason without liability to the Released Parties, named below; and are not guaranteed. No refunds given for any such changes or cancellations.
  5. Unless otherwise specifically stated, tickets are not valid for special or premium events or other activities which are separately priced, or for special events that are not open to the general public. It is agreed between the Released Parties, named below, and ticket users that all claims for injury or loss arising incident to presence on the Released Parties' property shall be litigated in Orange County, California. Disney reserves the right to refuse admittance to any person or persons.
  6. Disney shall have the right to cancel any tickets or entitlements at any time and for any reason, and provide an applicable refund. Tickets are nonrefundable unless cancelled by Disney. If Disney cancels a ticket due to misconduct of the holder, no refund shall be due.
  7. Due to various restrictions and limitations, tickets cannot be shipped to all locations. Title to the tickets passes upon delivery of the tickets in Anaheim, California to the shipper. Additional charges apply based on delivery method chosen, and on international orders. Recipient is responsible for any duty or custom charges or expenses.
  8. 1-Day tickets must be used by the dates set forth on such tickets and are valid for dates in the same or lower tier. Unless otherwise stated, multi-day tickets must be used within 13 days after first use or by the stated expiration date, whichever occurs first, and each day of use of a ticket constitutes one full day of use.
  9. Unless otherwise stated, the amount paid for any wholly unused, expired Disneyland® Resort Theme Park ticket, except for special event tickets or tickets purchased from a third party, may be applied toward the purchase of a new Theme Park admission ticket at the current price so long as the new ticket purchase price is equal to or greater than the amount paid for the original ticket. The amount paid for any Theme Park ticket may not be redeemed for cash or used for any other goods or services other than for another Theme Park admission ticket. No credit or refunds will be given for the non-use of any portion of a Theme Park admission ticket's entitlements (e.g., using a 4-Day ticket for 3 days' of admission; using a 1-Day Tier 5 ticket on a Tier 2 date; only entering one park with a Park Hopper ticket; etc.).
  10. All features and entitlements of tickets are subject to change without notice. Other restrictions may apply. All sales of tickets and entitlements take place in and are consummated in the State of California. These terms and conditions are subject to change, and notice of such change will be given if and when revised terms and conditions are posted on this website.
  11. Disney eTickets purchased online or on the Disneyland app will not be delivered immediately and delivery may take up to 24 hours after purchase confirmation. If you purchase Disney eTickets and do not receive them, please visit a ticket booth where you must present valid ID and the payment card used to purchase your Disney eTickets. Disney is not responsible for any loss or inconvenience caused by computer or mobile device error, or unauthorized duplication or sale of any Disney eTicket. In the event that duplicate Disney eTickets are presented for theme park admission, Disney reserves the right to refuse entry.
  12. Disney reserves the right to require a Guest to leave if they are (i) not properly wearing an approved face covering, (ii) using profanity or offensive language toward Disney Cast Members or other Guests and/or (iii) violating any other Park Rules.

COVID-19 And Any Other Communicable Or Infectious Disease: Liability Waiver, Class-Action Waiver, Binding Arbitration And Other Provisions

By purchasing an admission ticket(s) and/or by making a park, resort and/or hotel reservation(s)—and in consideration thereof—and in consideration for being able to visit and/or participate in attractions, transportation and activities at the Disneyland® Resort, I agree, understand and acknowledge, on my own behalf and on behalf of any individual who uses a ticket or reservation made by me, as follows (collectively, the "COVID-19 and Other Communicable/Infectious Disease Provision"):

Assumption of Risk: I acknowledge that an inherent risk of exposure to the disease COVID-19 (as defined by the World Health Organization and any strains, variants or mutations thereof) and SARS-CoV-2 (the virus that can cause COVID-19) (collectively, "COVID-19"), and any other communicable or infectious disease, exists in any public place where people are present. "Communicable disease" means any disease or illness caused by microorganisms such as bacteria, viruses, parasites, or fungi that can be spread, directly or indirectly, from one person to another. "Infectious disease" means any disease or illness caused by microorganisms such as bacteria, viruses, parasites or fungi that enter the body, multiply and can cause an infection. COVID-19 is an extremely contagious communicable disease that can lead to severe illness and death. No precautions can eliminate the risk of exposure to COVID-19, and the risk of exposure applies to everyone. According to the Centers for Disease Control and Prevention ("CDC"), older adults (people 65 years and older) and people of any age who have underlying medical conditions might be at higher risk for severe illness and death from COVID-19. I acknowledge that the risk of exposure to COVID-19 and any other communicable or infectious disease includes the risk that I will expose others that I later encounter, even if I am not experiencing or displaying any symptoms of illness myself. By visiting and/or participating in attractions, transportation and activities at the Disneyland® Resort, I agree to voluntarily assume any and all risks in any way related to exposure to COVID-19 and any other communicable or infectious disease, including illness, injury or death of myself or others, and including without limitation, all risks based on the sole, joint, active or passive negligence of any of the Released Parties, named below. I acknowledge that my visit and participation are entirely voluntary.

Waiver: On my own behalf and on behalf of my heirs, executors, personal representatives, administrators and assigns, I agree to forever waive, covenant not to sue, release and discharge the Released Parties, named below, from any and all liability, claims, causes of action, damages, costs or expenses of every kind, including all claims and causes of action based on the sole, joint, active or passive negligence of any of the Released Parties, arising out of or in any way relating to exposure to COVID-19 and any other communicable or infectious disease during my visit to and/or participation in attractions, transportation and activities at the Disneyland® Resort. This waiver of liability and the assumption of risk set forth above is intended to be as broad and inclusive as is permitted by law.

Acknowledgement of Assumption of Risk and Waiver by Other Users: I attest, acknowledge and agree that any individual for whom I have bought a ticket or made a reservation or who uses a ticket or reservation purchased and/or made by me has independently and carefully read this COVID-19 and Other Communicable/Infectious Disease Provision and has knowingly and independently acknowledged and agreed to all its provisions, including without limitation (1) to voluntarily assume any and all risks in any way related to exposure to COVID-19 and any other communicable or infectious disease, including illness, injury or death of themselves or others, and including without limitation, all risks based on the sole, joint, active or passive negligence of any of the Released Parties, named below, and (2) to agree, on their own behalf and on behalf of their heirs, executors, personal representatives, administrators and assigns, to forever waive, covenant not to sue, release, and discharge the Released Parties, named below, from any and all liability, claims, causes of action, damages, costs, or expenses of every kind, including all claims and causes of action based on the sole, joint, active or passive negligence of any of the Released Parties, arising out of or in any way relating to exposure to COVID-19 and any other communicable or infectious disease during their visit to and/or participation in attractions, transportation and activities at the Disneyland® Resort.

Waiver on Behalf of Minor Children: For any minor child for whom I have bought a ticket or made a reservation or who uses a ticket or reservation purchased and/or made by me, I agree and acknowledge that I am the minor child's natural and/or otherwise legal guardian and I am authorized to and do waive and release, in advance, any of the following that would accrue to the minor child: any and all liability, claims, causes of action, damages, costs or expenses of every kind, including all claims and causes of action based on the sole, joint, active or passive negligence of any of the Released Parties, arising out of or in any way relating to exposure to COVID-19 and any other communicable or infectious disease during the minor child's visit to and/or participation in attractions, transportation and activities at the Disneyland® Resort.

Third-Party Beneficiaries: I acknowledge and agree that any individual for whom I have bought a ticket or made a reservation or who uses a ticket or reservation purchased and/or made by me is and is intended to be a third-party beneficiary of that ticket or reservation purchased/made by me.

Waiver of California Civil Code § 1542: I acknowledge and agree that I am familiar with, understand and do waive any rights and benefits of the provisions of Section 1542 of the California Civil Code, and any similar provisions of other jurisdictions, which provides that:

A general release does not extend to claims that the creditor or releasing party does not know or suspect to exist in their favour at the time of executing the release and that, if known by them, would have materially affected their settlement with the debtor or released party.

Indemnity/Insurance: On my own behalf and on behalf of my heirs, executors, personal representatives, administrators and assigns, I agree to indemnify and hold each of the Released Parties harmless from and against any and all claims made or incurred by anyone, including myself and any individual who uses a ticket or reservation purchased/made by me, arising out of or in any way relating to my purchase of an admission ticket(s) and/or my making of a reservation(s), and subsequent visit to and/or participation in attractions, transportation and activities at the Disneyland® Resort and arising out of any and all risks described above in the section titled Assumption of Risk or in any other way related to exposure to COVID-19 and any other communicable or infectious disease, wherever such activities may occur and whether suffered before, during or after such participation. My indemnification obligations shall include, without limitation, all attorneys' fees and costs incurred by any of the Released Parties through and including any appeals. I understand and agree that I am not relying on the Released Parties to have arranged for, or carry, any insurance of any kind for my benefit relative to my visit to and/or participation in attractions, transportation and activities at the Disneyland® Resort, and that I am solely responsible for obtaining any mandatory or desired life, travel, accident, property or other insurance related to my visit to and/or participation in attractions, transportation and activities at the Disneyland® Resort, at my own expense.

Scope: I agree that the Waiver and Indemnity provided for in this COVID-19 and Other Communicable/Infectious Disease Provision shall cover all physical and emotional injuries and/or damages, including without limitation all illness and bodily injury (including death), whether suffered by me or anyone else before, during or after my visit and/or participation. Additionally, I agree that the scope of the Waiver and Indemnity shall include any claims related, in whole or in part, to my own actions and the actions of third parties, whether foreseeable or unforeseeable.

Term: The Waiver and Indemnity provided for in this COVID-19 and Other Communicable/Infectious Disease Provision applies to any and all visitation to and/or participation in attractions, transportation and activities at the Disneyland® Resort and/or presence on the Released Parties' property arising out of the purchase of an admission ticket(s) and/or the making of a reservation(s) pursuant to which I and the Released Parties agreed to this COVID-19 and Other Communicable/Infectious Disease Provision, from the date of execution.

Released Parties: The Released Parties are: Walt Disney Parks and Resorts U.S., Inc.; Disney Destinations, LLC; Disney Vacation Development, Inc.; Disney Vacation Club Management LLC; and their respective parents, subsidiary and other affiliated or related companies, and all officers, directors, employees, shareholders, members, agents, contractors, sub-contractors, representatives, successors, assigns, insurers and volunteers of each of the foregoing entities.

Severability/Partial Invalidity: If any provision or part thereof of this COVID-19 and Other Communicable/Infectious Disease Provision is held to be invalid, void or unenforceable by a court of competent jurisdiction, such provision or part thereof shall be deemed modified to conform to applicable law, or if this would cause an illogical or unreasonable result, such provision or part thereof shall be stricken from this COVID-19 and Other Communicable/Infectious Disease Provision without affecting the binding force or effect of any other part or provision.

Binding Arbitration: I AGREE THAT, UPON ELECTION BY EITHER PARTY, ANY DISPUTE, CLAIM OR CONTROVERSY ARISING UNDER OR RELATING IN ANY WAY TO THIS COVID-19 AND OTHER COMMUNICABLE/INFECTIOUS DISEASE PROVISION OR EXPOSURE TO COVID-19 AND ANY OTHER COMMUNICABLE OR INFECTIOUS DISEASE DURING MY VISIT TO AND/OR PARTICIPATION IN ATTRACTIONS, TRANSPORTATION AND ACTIVITIES AT THE DISNEYLAND® RESORT, NOW OR IN THE FUTURE WILL BE RESOLVED BY BINDING ARBITRATION. CLAIMS SUBJECT TO ARBITRATION INCLUDE COUNTERCLAIMS, CROSS CLAIMS, THIRD PARTY CLAIMS, INTERPLEADERS OR ANY OTHER CLAIMS, WHATEVER THE CAUSE(S) OF ACTION ASSERTED (INCLUDING CLAIMS FOR INJUNCTIVE, DECLARATORY OR EQUITABLE RELIEF). I ACKNOWLEDGE AND AGREE THAT ARBITRATION REPLACES MY RIGHT TO GO TO COURT. I THEREFORE AGREE TO WAIVE ANY RIGHT TO A JURY TRIAL OR TO LITIGATE ANY CLAIMS IN COURT BEFORE A JUDGE OR JURY. I AGREE THAT I THEREFORE WAIVE ANY RIGHT TO LITIGATE ANY CLAIMS IN COURT AS A CLASS ACTION OR OTHER REPRESENTATIVE OR COLLECTIVE ACTION (SUCH AS AN ACTION IN THE FORM OF A PRIVATE ATTORNEY GENERAL). I ALSO AGREE TO WAIVE ANY RIGHT TO PURSUE IN ARBITRATION ANY CLASS ACTION OR OTHER REPRESENTATIVE OR COLLECTIVE ACTION (SUCH AS AN ACTION IN THE FORM OF A PRIVATE ATTORNEY GENERAL), OR TO PARTICIPATE AS A CLASS MEMBER IN A CLASS ACTION OR OTHER REPRESENTATIVE ACTION IN ARBITRATION OR IN COURT BEFORE A JUDGE OR JURY. I ALSO AGREE THAT NO ARBITRATION OR PROCEEDING CAN BE COMBINED WITH ANOTHER WITHOUT THE PRIOR WRITTEN CONSENT OF ALL PARTIES TO THE ARBITRATIONS OR PROCEEDINGS.

The arbitrator will have the exclusive authority to resolve any dispute relating to the interpretation, applicability or enforceability of these terms or the formation of this COVID-19 and Other Communicable/Infectious Disease Provision, including the arbitrability of any dispute and any claim that all or any part of this COVID-19 and Other Communicable/Infectious Disease Provision is void or voidable.

  • In the event of a dispute, I agree to send a notice of dispute, which is a written statement that sets forth my name, address and contact information; the facts giving rise to the dispute; and the relief requested to the Released Parties at 500 South Buena Vista Street, Burbank, California 91521-7620, USA, Attention: Legal. The Released Parties will send any notice of dispute to me at the contact information that they have for me. The Released Parties and I will attempt to resolve a dispute through informal negotiation within sixty (60) days from the date the notice of dispute is sent. After that sixty (60) day period and not before, the Released Parties or I may commence an arbitration proceeding. I may instead litigate a dispute in small claims court if the dispute meets the requirements to be heard in small claims court, whether or not I negotiated informally first.
  • If the Released Parties and I do not resolve a dispute by informal negotiation or in small claims court, the dispute shall be resolved by binding arbitration before a neutral arbitrator whose decision will be final except for a limited right of appeal under the Federal Arbitration Act, 9 U.S.C. § 1 et seq. Arbitration will be administered by JAMS Mediation, Arbitration and ADR Services ("JAMS") in accordance with the JAMS Streamlined Arbitration Rules and Procedures (the "JAMS Rules"). The JAMS Rules and instructions about how to initiate an arbitration are available at www.jamsadr.com or 1-800-352-5267. Arbitration may be conducted in person, through the submission of documents, by phone or online. Proceedings that cannot be conducted through the submission of documents, by phone or online, will take place in Orange County, California; provided, however, that if circumstances prevent me from travelling to Orange County, California, JAMS may hold an in-person hearing in my hometown area. The Released Parties and I agree to submit to the exclusive jurisdiction of the federal or state courts located in Orange County, California in order to compel arbitration, to stay proceedings pending arbitration, or to confirm, modify, vacate or enter judgment on the award entered by the arbitrator. The arbitrator may award damages to me individually as a court could, including declaratory or injunctive relief, but only to the extent required to satisfy my individual claim. In accordance with the JAMS Rules, the party initiating the arbitration (either me or the Released Parties) is responsible for paying the filing fee. However, if the arbitrator issues me an award of damages and: (a) that award is greater than the amount of the Released Parties' last written settlement offer; or (b) if the Released Parties did not make a settlement offer, then in addition to paying for any JAMS Case Management Fees and all professional fees for the arbitrator's services, the Released Parties will reimburse me for the filing fees I incurred.

Except as provided above with respect to jurisdiction in Orange County, California, nothing in this arbitration provision shall be construed as consent by the Released Parties to the jurisdiction of any other court with regard to disputes, claims or controversies unrelated to this agreement.

This agreement to binding arbitration evidences a transaction in interstate commerce, and thus the Federal Arbitration Act, 9 U.S.C. §§ 1-16, governs its interpretation and enforcement. This agreement to binding arbitration will survive its termination. If any portion of this agreement to binding arbitration is deemed invalid or unenforceable, the remaining portions shall nevertheless remain in force.

Venue But For Arbitration: In the event that neither party elects to resolve disputes under binding arbitration, as provided above, any legal action arising out of or relating to this COVID-19 and Other Communicable/Infectious Disease Provision shall be commenced exclusively in the Superior Court of California, County of Orange (or if such Superior Court shall not have jurisdiction over the subject matter thereof, then to such other court sitting in said county and having subject matter jurisdiction). In any such action, I specifically waive any right to bring a class action or other representative or collective action (such as an action in the form of a private attorney general).

Governing Law: These terms and conditions, including this COVID-19 and Other Communicable/Infectious Disease Provision shall be governed by the laws of the State of California.

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