Concierge Services Desk and Disney Desk

Find onsite assistance with theme park tickets, reservations and more at Disneyland Resort Hotels and select Good Neighbor Hotels—let the magical planning begin!

The Concierge Services Desk at Disneyland Resort Hotels

Make the most of your family vacation by visiting the Guest Services Desk at any Disneyland Resort hotel for dedicated Cast Member help with the following:

  • Dining and activities reservations
  • Directions to locations within the Disneyland Resort and surrounding areas
  • ECVs and wheelchairs
  • Group and meeting information
  • Itinerary planning
  • Lost children
  • Lost and found
  • Maps and park information
  • Printing boarding passes
  • Southern California tours, shipping and dining info
  • Special amenities, including flower and gift deliveries
  • Transportation information and booking

Guest Services can be reached by dialing “0” from any house or Guest room phone 24 hours a day or by visiting your hotel’s Guest Services Desk. Locations include:

  • Disney’s Grand Californian Hotel & Spa – inside the main lobby
  • Disneyland Hotel – in the Fantasy Tower
  • Disney’s Paradise Pier Hotel – to the right of the main lobby

The Disney Desk at Select Good Neighbor Hotels

Disneyland Resort Good Neighbor Hotels offer affordable, family-friendly accommodations close to the magic of Disney parks! One of the perks of staying at any of our 9 select Good Neighbor Hotels is special onsite assistance via the Disney Desk, a concierge-style service that provides customized, vacation-planning help from a dedicated Disneyland Resort Cast Member. Stop by to discuss all your vacation-planning needs, including:

  • Disneyland Resort theme park tickets
  • Purchasing an Annual Passport
  • Dining reservations at Disneyland Resort and Downtown Disney District restaurants
  • Time-saving insider tips to make the most of your Disneyland Resort vacation
  • Updated theme park information and entertainment showtimes
  • Transportation to the Disneyland Resort (shuttle fees may apply)

The Disney Desk is located in the main lobby of select Good Neighbor Hotels.

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