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Annual Passes – Frequently Asked Questions

Q.

How do I use my Disney Flex Passport?

A.

First, link your Disney Flex Passport to Your Disney Account.

Sign into your Disney account and link your passport number online or via the Disneyland app. Then, you can make a reservation to visit theme parks.

  • Locate Your Disney Flex Passport Number

    If you purchased your passport:

  • online or via the Disneyland app, your confirmation email contains your passport number.
  • at a Disneyland Resort ticket booth, your passport number is on the back of the pass.
  • on the phone, please visit a Disneyland Resort ticket booth to pick up your pass. Your passport number will be on the back of the pass.

Visit Theme Parks on “Good to Go” Dates

Your Disney Flex Passport allows you admission to one or both parks on any “Good to Go” Date, subject to capacity. No need to make a reservation, just check the Disney Flex Passport calendar and show up.

Make a Reservation to Visit Theme Parks on “Reservation Required” Dates

Your Disney Flex Passport allows you to make a reservation to visit one or both parks on a “Reservation Required” date, based on availability.

Reservations can be made up to 30 days in advance, and each Disney Flex Passport can hold up to 2 reservations at a time. You’ll be able to make another reservation once your first reservation date has passed or if you cancel an existing reservation. You may make reservations for yourself and other Disney Flex Passholders, if they’ve shared their passport ID number with you and you’ve linked their passport ID number to your Disney account.

Please note that as each new “Reservation Required” date falls within the 30-day window, reservations will become available for that date around 7:00 AM Pacific Time.

Cancel a Reservation to Visit Theme Parks

Reservations cannot be modified, only cancelled. If anyone in your reservation party will not be visiting the park(s) on the reserved date, be sure to visit the “My Annual Passports” page online or the “Tickets and Passes” page on the Disneyland app to remove the Passholder(s) or cancel the entire reservation by 11:59 PM PT the day before. Failure to timely cancel a reservation or enter the designated park on the reservation date before such park’s closing will result in a “no-show.”

Please note that cancellations cannot be changed.

“No Shows”

If you don’t cancel a reservation on time, and don’t visit on a day reserved with your passport, the reservation will be deemed a “no show.”

If your reservation is for both parks, you only need to visit one to avoid being a “no show.”

After 3 “no shows” within 90 days, your passport will be blocked from making any new reservations for 30 days, beginning the day after the third “no show.”

(You will still be able to use your Disney Flex Passport to visit one or both parks on any ”Good to Go” date, subject to capacity.)

Perks and Benefits

The Disney Flex Passport provides for select discounts and perks. For an additional fee, Disney MaxPass may be added to the Disney Flex Passport.

Contact

For questions or concerns regarding your annual pass, please contact Annual Passholder Member Services at (714) 781-PASS or (714) 781-7277.

View the rules and policies for Disney Flex Passport. Subject to change without notice.

The number of reservations available each “Reservation Required” day is limited. Theme park admission and access to experiences and services may be restricted or unavailable due to capacity, closures or other factors. Admission excludes activities/events separately priced. Attractions, entertainment and offerings subject to change without notice.

Message, data and roaming rates may apply for Disneyland app. Availability subject to handset limitations and features may vary by handset or service provider. Coverage not available everywhere. If you’re under 18, get your parents’ permission first.

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