Question 1

How do I apply discounts to my purchase when using merchandise mobile checkout services?

Accepted Answer

When using the merchandise mobile checkout feature on the Disneyland app, any applicable savings will automatically be reflected in your total. At this time, mobile checkout discounts will apply only for the following:Disney Visa CardmembersDisneyland Resort Magic Key holdersDisney Vacation Club MembersDiscounts will apply pursuant to the applicable policies for such discounts.Learn more about how to scan and pay for merchandise at participating stores using the merchandise mobile checkout feature on the Disneyland app.Still have questions? Please select the “Help” icon on the right side of your screen to chat with a Cast Member.Disney Visa CardmembersPay with your Disney Visa Card and/or Disney Rewards Redemption Card to qualify for the Cardmember discount. Make sure to use the most recent version of the Disneyland app to receive applicable discounts.Disneyland Resort Magic Key HoldersIn order to ensure your Magic Key discount is applied, be sure your Magic Key ID—provided at the time of purchase—is linked to your MyDisney account. Magic Key discounts are not available until your pass is activated. Magic Key passes activate when you first use the pass to enter a Disneyland Resort theme park or use the parking benefit, on the pass, for a fully paid first entry into a pay-on-entry lot at the Disneyland Resort.Additional Magic Key holder restrictions and exclusions apply.If you are unable to see your discount at checkout, please see a Cast Member or call (714) 781-7277 for assistance.Disney Vacation Club MembersFor Guests who do not see their Disney Vacation Club Membership discount or are unable to add it, please call Member Services at (800) 800-9800 for assistance.

Question 2

Does the Disneyland Resort have an official mobile app?

Accepted Answer

Yes. The Disneyland Resort mobile app helps streamline your next visit and make the theme park experience better than ever before. Check park hours, see wait times, browse interactive maps, locate some of your favorite Disney Characters, order food and so much more.Learn more about the Disneyland mobile app—including how to download it on your device.

Question 3

How do I charge my MagicBand+, and what does each charging light mean?

Accepted Answer

Your MagicBand+ comes with a rechargeable battery and 6-inch USB charging cable. A charging cable can also be purchased separately online at the Disney Store or in Disney Parks & Resorts retail locations. In addition, portable phone chargers are available for purchase throughout the Disneyland Resort.We recommend charging your MagicBand+ once before your visit and nightly during your stay. Also, make sure you have installed the latest version of the MagicBand+ software for optimal usage.MagicBand+ Battery StatusThe battery status can be checked via the Disneyland mobile app if you have paired the MagicBand+ to your mobile device. In addition, pressing the button on the back of the band will result in the MagicBand+ lighting up a color to report the current battery status.A flashing red light—or no flashing light at all—indicates that there is no battery left. You should charge your MagicBand+ at your earliest convenience. When charging, if you don't see the MagicBand+ begin to light up after 20 minutes, reattach the charger and make sure you feel the charger snap into place.A flashing yellow light indicates a low battery. Continue charging your MagicBand+ until green for the most optimal usage duration throughout your day.A flashing green light indicates a high battery. You are good to go!Note: If your MagicBand+ battery is depleted, you will still have access to certain features such as:Theme park entry (with valid admission and theme park reservation, if applicable)Check-in at virtual queue and Lightning Lane entrancesDisneyland Resort hotel room entryCharging food and merchandise purchases (to the payment card on file at your Disneyland Resort hotel room during your stay)Disney PhotoPass photographer interactions and certain photo touch pointsCertain MagicBand+ functionality and features, such as automatic association of Disney PhotoPass attraction photos to your linked MyDisney account, software updates, customization settings and use with certain Park and Resort interactive experiences may be affected if the MagicBand+ battery is not adequately charged.

Question 4

Are there MagicBand+ charging stations at the theme parks?

Accepted Answer

There are no charging stations at the theme parks, so we recommend charging your MagicBand+ once before visiting our theme parks and nightly during your stay.MagicBand+ Battery Life Upon purchase or receipt of your band, it is recommended to charge it to high battery levels (green animation) for the most optimal usage.Even if your MagicBand+ battery is depleted (0% after use), you can still use it for certain features such as: Theme park entry (with valid admission—and theme park reservation, if applicable)Lightning Lane entryDisneyland Resort hotel room entry Charging purchases to the payment card on file at your Disneyland Resort hotel room during your stayDisney PhotoPass photographer interactions and select photo touch pointsCertain MagicBand+ functionality and features, such as automatic association of Disney PhotoPass attraction photos to your linked MyDisney account, software updates, customization settings, and use with certain Park and Resort interactive experiences may be affected if the MagicBand+ battery is not adequately charged.A Helpful TipTo conserve the battery life of your MagicBand+, simply keep it turned off and then power it back on when you want to access all of its features. Turn your MagicBand+ off by pressing and holding the button on the back of the band for 6 seconds, until it buzzes twice. The lights will glow red to indicate the MagicBand+ has powered off.

Question 5

Can other people use my MagicBand+?

Accepted Answer

A MagicBand+ can be assigned to any ticket or Magic Key pass on the MyDisney account it is linked to. The MagicBand+ must be used by the owner of the admission that is assigned to it (tickets and Magic Key passes are nontransferable). A ticket or Magic Key pass can be unassigned and reassigned to a MagicBand+ at any time. Additionally, a MagicBand+ may be unlinked from an account and linked to a new account via the Disneyland app.A valid theme park ticket or pass and park reservation is required to enter the theme parks. Park reservations are limited and not guaranteed.

Question 6

I have multiple MagicBands. How do I manage them?

Accepted Answer

You manage your MagicBands in the MagicBand+ section on the Disneyland app. For example, you are able to:Activate or deactivate MagicBands or cardsReport a MagicBand+, MagicBand or card as lostCustomize MagicBands before they are shippedMultiple MagicBands or cards can be assigned to a single Guest, so activating a new MagicBand or card does not mean that you must deactivate an existing MagicBand+, MagicBand or card. All active MagicBands or cards assigned to a Guest have access to the benefits and entitlements for that person. Adding a new MagicBand or card does not add new entitlements, such as additional theme park admissions. If you require additional assistance managing your MagicBands, please contact us or visit any Guest Relations location at the Disneyland Resort.

Question 7

Where can I read the MagicBand+ Federal Communications Commission (FCC) and safety disclosures?

Accepted Answer

Read the MagicBand+ User Manual to review the MagicBand+ FCC and safety disclosures.

Question 8

What are the minimum device requirements to use the Disneyland app?

Accepted Answer

iOS devices: Require iOS 17 and aboveAndroid devices: Require Android 10 and aboveDevices that do not meet the minimum requirements can continue to use older versions of the app, but may experience slower app performance and will not receive any new features or updates.

Question 9

What can I do with the Play Disney Parks app?

Accepted Answer

The Play Disney Parks app can be used to enhance your next visit to the Disneyland Resort. Enjoy in-park features and games at the following locations:Fortune Tellers – Disneyland ParkPeter Pan’s Flight – Disneyland ParkSpace Mountain – Disneyland ParkToy Story Midway Mania! – Disney California Adventure ParkBut that’s not all! While you play, you’ll also have the chance to earn and share an assortment of themed achievements—digital collectibles all their own that you’ll receive for your experiences both in the app and across the parks. And with the Disney trivia feature, family and friends can work together, uncover fun facts and discover what it takes to become Disney trivia masters.Please note that certain features of the app may be available only when Guests have logged in with their MyDisney account (available to Guests 13 years of age or older).Learn more about the Play Disney Parks mobile app!Message, data and roaming rates may apply. Availability subject to handset limitations, and features may vary by handset, service provider or otherwise. Coverage and app stores not available everywhere.Separate terms and conditions apply. Guests younger than 18 years of age need parent or guardian permission. Some features require separate theme park admission.

Question 10

Do I have to be physically present at the Disneyland Resort in order to access and enjoy the Play Disney Parks mobile app?

Accepted Answer

No. You can enjoy many of the Play Disney Parks app offerings from anywhere—at home or on the go. Play Disney trivia, delight in entertaining games and earn achievements even when you're outside the parks.However, some offerings like in-queue games at select attractions can only be accessed while in the parks. These experiences include:Fortune Tellers – Disneyland ParkPeter Pan’s Flight – Disneyland ParkSpace Mountain – Disneyland ParkToy Story Midway Mania! – Disney California Adventure Park Learn more about the Play Disney Parks app.Message, data and roaming rates may apply. Availability subject to handset limitations, and features may vary by handset, service provider or otherwise. Coverage and app stores not available everywhere. Separate terms and conditions apply. Guests younger than 18 years of age need parent or guardian permission. Some features require separate theme park admission.

Question 11

What is the merchandise return policy for Disneyland Resort owned-and-operated locations?

Accepted Answer

The following merchandise return policy applies to merchandise purchased at Disneyland Resort and Walt Disney World Resort owned-and-operated locations ONLY.Returns and exchanges will not be accepted for items purchased at Operating Participant locations, Disney outlet stores, Disney Store Times Square, DisneyStore.com, The Walt Disney Studio Store in Burbank, California, or stores at Aulani, a Disney Resort and Spa, the Disney Cruise Line® Ships, or Four Seasons Resort Orlando at Walt Disney World® Resort.Merchandise must be returned NEW, in its original condition at the time of purchase, in the original unopened packaging with all original tags and tickets attached, except as noted in the Special Products and Exceptions section below. No returns or exchanges will be accepted after 30 days from the date of purchase, or if the merchandise has been used or worn.For Merchandise Returned WITH an Original Receipt within 30 days of purchase: A full refund will be provided in the same form of payment that was used for the purchase, provided that refunds to a card account will only be provided to the original card account if such account is valid. If the original card account is no longer valid, a refund will be issued in the form of a Disney Parks Merchandise Credit. If a refund is requested by phone or email, purchases made with cash and compliant with the return policy will be refunded in the form of a Disney Gift Card eGift.For Merchandise Returned WITHOUT an Original Receipt within 30 days of purchase: A Disney Parks Merchandise Credit may be issued in the amount of the current selling price of the merchandise returned. Guests may be required to present a valid government issued photo ID as proof of identity. We reserve the right to limit the number of returns permitted without valid receipts.Special Products and Exceptions: Returns or exchanges will not be accepted for merchandise that is sold “as-is” or “all sales final” or “no returns or exchanges” or “no refunds, exchanges or returns.”Walt Disney World® Resort/Disneyland® Resort Admission Tickets and Exchange Certificates may not be returned or exchanged.Original artwork, jewelry items priced $150 or greater, MagicBand products, subscriptions, memberships, and personalized or special order merchandise may not be returned or exchanged. Damaged or defective DVDs, Blu-ray™, audio, video games and software merchandise may only be exchanged for the same merchandise and title.The Disney Gift Card is not redeemable for cash. An unused Disney Gift Card can be returned for the full amount to the original form of payment, provided the original sales receipt is presented. Gift receipts are not considered original sales receipts. Partial balances cannot be returned or exchanged for cash, except as required by law. Additional details are available at DisneyGiftCard.com.Gift-with-purchase or purchase-with-purchase items must be returned when the original purchase item is returned.This return policy is subject to change, for any or no reason, from time to time in Disney’s sole discretion without advance notice to its Guest.

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