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Mobile Devices and Apps – Frequently Asked Questions


What is the merchandise return policy for Disneyland Resort owned-and-operated locations?


The following merchandise return policy applies to merchandise purchased at Disneyland Resort and Walt Disney World Resort owned-and-operated locations ONLY.

Returns and exchanges will not be accepted for items purchased at Operating Participant locations; Disney outlet stores; the Disney Stores;; Aulani, A Disney Resort & Spa, Ko Olina, Hawaiʻi; the Disney Cruise Line ships; Four Seasons Resort Orlando at Walt Disney World Resort; and The Walt Disney Studio Stores Burbank, California.

All merchandise must be returned NEW, in original unopened packaging with all original tags attached except as noted in the Special Products and Exceptions section below. No returns or exchanges will be accepted after 30 days from the date of purchase, or if the merchandise has been used or worn.

For Merchandise Returned WITH an Original Receipt:
Refunds will be provided in the same form of payment that was used for the purchase. If a refund is requested by phone or email, purchases made with cash and compliant with the return policy will be refunded in the form of a Disney Gift Card eGift.

For Merchandise Returned WITHOUT an Original Receipt:
A Disney Parks Merchandise Credit may be issued in the amount of the current selling price of the merchandise returned. Guests may be required to present a valid government issued ID as proof of identity. We reserve the right to limit the number of returns permitted without valid receipts.

Special Products and Exceptions:
Returns or exchanges will not be accepted for merchandise marked “as-is” or “all sales final” or “no returns or exchanges” or “no refunds, exchanges or returns.”

Walt Disney World Resort/Disneyland Resort Admission Tickets and Exchange Certificates may not be returned or exchanged.

Original artwork, jewelry items priced $150 or greater, and personalized or special order merchandise may not be returned or exchanged. Damaged or defective DVDs, Blu-ray™, audio, video games and software merchandise may only be exchanged for the same merchandise and title.

The Disney Gift Card is not redeemable for cash. An unused Disney Gift Card can be returned for the full amount to the original form of payment, with original sales receipt. Gift receipts are not considered original sales receipts. Partial balances cannot be returned or exchanged for cash, except as required by law.

Gift-with-purchase or purchase-with-purchase items must be returned when the original purchase item is returned.

This return policy is subject to change, for any or no reason, from time to time in Disney’s sole discretion without advance notice to its Guest.

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