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Theme Parks – Frequently Asked Questions

Q.

Why have you updated your rules and policies?

A.

These updates are intended to provide a more enjoyable experience for everyone who visits by, among other things, easing guest flow and reducing congestion.

What is changing?
For a complete list of property rules, please visit Disneyland.com/rules.

Key policy changes, which are designed to, among other things, help improve guest flow, ease congestion and make the park experience more enjoyable for everyone who visits include:

  • As of May 1, 2019, smoking areas will no longer be present in the Disneyland theme parks, the Esplanade or the Downtown Disney District.
  • As of May 1, 2019, strollers may not be larger than 31” (79cm) wide and 52” (132cm) long.
  • As a reminder wagons are not permitted in our parks. As of May 1, 2019, stroller wagons will also no longer be permitted.
  • Loose and dry ice are not permitted in our parks. Reusable ice packs are recommended.

When will these changes take place?
Beginning May 1, smoking areas will no longer be present in the Disneyland theme parks, the Esplanade or the Downtown Disney District and updated stroller and wagon rules will go into effect. All other policy and rule updates are effective immediately.

Why is smoking no longer allowed at Disneyland theme parks and the Downtown Disney District?
The Disneyland Resort makes updates from time to time and the removal of smoking areas is intended to provide a more enjoyable experience for everyone who visits.

Are electronic cigarettes and vaping permitted at Disneyland theme parks and the Downtown Disney District?
Beginning May 1, smoking and vaping are not permitted in our theme parks, the Esplanade or in the Downtown Disney District.

Why are you reducing the size of strollers and prohibiting wagons in your theme parks?
The Disneyland Resort makes updates from time to time, and the reduction of stroller sizes is intended to ease guest flow and reduce congestion, making the park experience more enjoyable for everyone who visits. Many strollers, including many double jogging strollers, still fit within these guidelines.

Are stroller wagons permitted?
Beginning May 1, wagons (including stroller wagons), whether pushed or pulled, will not be permitted at any theme park or the Downtown Disney District.

How do I ensure my stroller falls within the size guidelines?
Beginning May 1, strollers should be no larger than 31” (79cm) wide and 52” (132cm) long when measured across the widest and longest points.

Why is loose or dry ice not permitted in your parks?
In order to improve guest flow, ease congestion and streamline the bag-check and entry processes, loose and dry ice are not permitted. Reusable ice packs are recommended.

What happens if I need ice for baby food, medicine, or some other item?
Reusable ice packs are recommended. Cups of ice are available at no charge at Food & Beverage locations.

Where can guests with disabilities find more information on the rule and policy updates?
Nothing has changed about how we make accommodations for guests with disabilities. Meeting their needs is extremely important to us. Guests with disabilities who have questions or concerns about any of the updates may contact Disability.Services@DisneyParks.com or call 407-560-2547 to address their needs.

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