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Theme Parks – Frequently Asked Questions

Q.
The Disneyland Resort Rules were updated on October 7, 2019. What key information should I know about the updated rules and policies?
A.

Why We Have Updated Our Rules and Policies

The updates to the Disneyland Resort Rules are intended to provide a more enjoyable experience for everyone who visits by, among other things, easing Guest flow and reducing congestion.

Key Changes

View a complete list of Disneyland Resort property rules.

Key policy changes, which are designed to, among other things, help improve Guest flow, ease congestion and make the park experience more enjoyable for everyone who visits include:

  • As of May 1, 2019, smoking areas are no longer present in the Disneyland theme parks, the Esplanade between the parks or the Downtown Disney District.
  • As of May 1, 2019, strollers may not be larger than 31” (79 cm) wide and 52” (132 cm) long.
  • Wagons are not permitted in our parks, and as of May 1, 2019, stroller wagons are also no longer permitted.
  • Loose and dry ice are not permitted in our parks. Reusable ice packs are recommended.
  • As of October 7, 2019 strollers must be folded prior to boarding the Mickey & Friends Tram and all other Disney transportation.

When Changes Are Effective

Unless listed by date above, all policy and rule updates are effective immediately.

Why Smoking Is No Longer Allowed at Our Theme Parks and the Downtown Disney District

The Disneyland Resort makes updates from time to time and the removal of smoking areas is intended to provide a more enjoyable experience for everyone who visits.

Electronic Cigarettes and Vaping

Beginning May 1, smoking and vaping are not permitted in our theme parks, the Esplanade between the parks or in the Downtown Disney District.

Why We Reduced the Size of Strollers and Prohibited Wagons in Our Theme Parks

The Disneyland Resort makes updates from time to time, and the reduction of stroller sizes is intended to ease Guest flow and reduce congestion, making the park experience more enjoyable for everyone who visits. Many strollers, including many double jogging strollers, still fit within these guidelines.

Stroller Wagon Restrictions

Beginning May 1, wagons (including stroller wagons), whether pushed or pulled, are not permitted at any theme park or the Downtown Disney District.

Ensuring Strollers Fall Within the Size Guidelines

Beginning May 1, strollers should be no larger than 31” (79 cm) wide and 52” (132 cm) long when measured across the widest and longest points.

Why Loose or Dry Ice Is Not Permitted in Our Parks

In order to improve Guest flow, ease congestion and streamline the bag-check and entry processes, loose and dry ice are not permitted. Reusable ice packs are recommended.

What To Do If You Need Ice for Baby Food, Medicine or Other Items

Reusable ice packs are recommended. Cups of ice are available at no charge at food and beverage locations.

Folding Strollers on Trams

Beginning October 7, 2019, we ask that Guests fold their strollers prior to boarding the Mickey & Friends Tram and all other Disney transportation, for the safety of all our Guests and Cast Members. If a Guest cannot fold the stroller or prefers not to fold it, Guests may use the walkway through Downtown Disney to the Disney Parks.

Getting More Information for Guests with Disabilities About the Rule and Policy Updates

Nothing has changed about how we make accommodations for Guests with disabilities. Meeting their needs is extremely important to us. Guests with disabilities who have questions or concerns about any of the updates may contact Disability.Services@DisneyParks.com or call (407) 560-2547 to address their needs.

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