AEDs—medical devices used to send an electric current to a person’s heart in the event of a cardiac arrest—are located throughout the hotel. Upon check-in, please see the hotel guide map for specific locations, or visit the Guest Services desk to learn more. An AED unit is located in the main lobby between the Front Desk and the Trillium Rooms.
A 24-hour ATM is located in the main lobby between the Great Hall and the Trillium Rooms.
Exchange foreign currencies at the Front Desk in the main lobby.
Get the job done with computer and printing services at the 24-hour, self-service Business Center, located to the left of the main lobby next to the Sorrel Rooms.
Please note that prices are subject to change without notice. Guests can also print boarding passes or Disneyland tickets free of charge.
Shipping and receiving services are available at the Bell Services desk.
Guests of the Hotels of the Disneyland Resort with valid theme park admission may enter and re-enter Disney California Adventure Park using the special entrance at Disney’s Grand Californian Hotel & Spa.
Enjoy world-class dining, distinctive shopping and thrilling live entertainment along this festive outdoor promenade, conveniently located steps away from the Disneyland Hotel.
Dry cleaning and valet laundry services are available Monday through Saturday. Laundry bags and price lists are located in your hotel room closet. Items picked up from Guest rooms by 8:00 AM will be delivered back to the room on the following day. Services are charged to your room and are payable upon checkout.
If you wish to have your clothing dry cleaned and returned on the same day, please drop off your items at the Bell Services Desk located in the hotel lobby by 8:00 AM to be returned after 6:00 PM.
For Guests with electric automobiles, charging is located in the valet lot based on availability. If you'd like to reserve a spot, let the valet attendant know upon your arrival. Valet charges apply. Charging cords are not supplied.
Receive information about helpful services throughout the Disneyland Resort at the Guest Services Desk, located in the main lobby. Disney Cast Members are available to answer your questions and make your vacation as worry-free as possible from 8:00 AM to 9:00 PM daily, providing you with assistance on the following:
Guest Services can also be reached by dialing “0” from any house phone or from your Resort hotel room phone 24 hours a day.
Give the gift that provides unforgettable memories as popular Disney Characters make you feel right at home!
With Mickey and Minnie’s Grand Magical Welcome, loved ones will be convinced that some of their favorite Disney friends dropped by to celebrate your arrival! Create a personalized welcome experience right in your Resort hotel room to commemorate all types of special events—including first visits, birthdays, reunions, romantic getaways, holidays or any occasion.
“Imagineer” your own surprises to add even more magic—choose from a wide variety of popular Disney goodies and keepsakes. From unforgettable in-room celebrations to Character-themed gifts and so much more, you and your family will truly believe Disneyland Resort is the place where dreams really do come true!
To learn more, visit DisneyFloralandGifts.com or speak with a friendly Dream Maker at (714) 781-GIFT or (714) 781-4438.
Guests under 18 must have parent or guardian permission to call.
Your Key to the Magic card is your room key, Resort charge card and parking permit. You will receive your card when you check in. To charge purchases back to your room, simply present your Key to the Magic card—along with a photo ID—when buying merchandise, tickets and meals at select locations throughout the theme parks, hotels and the Downtown Disney District.
Take advantage of the 24-hour laundry rooms, located on the first and second floors. The first floor laundry room is located by the Disney Vacation Club wing, while the second floor laundry room is located above the Napa Rose elevators.
Please note: Credit and debit cards are now the only methods of payment accepted at all laundry locations for washers, dryers and soap vending.
For your enjoyment, listen to live piano music fill the Great Hall in the hotel lobby at select times throughout the day.
Items found at any of the Hotels of the Disneyland Resort can be recovered by calling Hotel Lost and Found. Simply dial “0” on any hotel phone for assistance. If you are missing a member of your party, please contact the nearest Disney Cast Member for assistance.
Disney's Grand Californian Hotel & Spa includes 20,000 square feet of flexible indoor/outdoor function space including the 12,000-square-foot Sequoia Ballroom, 18 flexible breakout rooms, event patios, and space for outdoor events within a picturesque redwood grove.
You don’t have to carry your souvenirs with you while enjoying the parks; theme park merchandise can be delivered right to this hotel at no extra charge. Simply let the retail clerk know at time of purchase and arrangements will be made quickly and easily. Packages can be picked up at the Bell Services desk after 7:00 AM on the next day.
Disney’s Grand Californian Hotel & Spa offers accessibility services for Guests with disabilities. Features include accessible travel paths in the parking lot, lobby, restaurants, convention spaces and shopping locations, in addition to wheelchair-accessible and hearing-accessible rooms. TTY equipment is available upon request at check-in.
A limited supply of manual wheelchairs is available for rent on a first-come, first-served basis for $10.00 per day. Upon arriving at the hotel, contact the Front Desk or Guest Services to make arrangements for your wheelchair rental; wheelchair rentals cannot be reserved in advance. Please note that prices are subject to change without notice.
Self-parking and valet service is available to registered hotel Guests for an additional fee. The cost for self-parking is $18 per night, per vehicle; valet parking is $28 per night, per vehicle. Please note that prices are subject to change without notice.
Parking is not permitted for Disneyland Park, Disney California Adventure Park or the Downtown Disney District.
Designated smoking areas can be found throughout Disney’s Grand Californian Hotel & Spa. For the comfort of all Guests, smoking is only permitted in these clearly marked, specially selected places. These areas are located:
When checking in, please see the Resort hotel map for more specific location information.
Hunt for special edition pins, toys, apparel, collectibles and snacks at Acorns Gifts & Goods, conveniently located in the main lobby.
Relax and rejuvenate with therapeutic treatments and beautifying services—such as massages and facials—at Mandara Spa, conveniently located inside the hotel.
Complimentary wireless Internet access is available in Guest rooms and in many public areas, including the main lobby and pool deck. To connect to the Internet using a wireless-enabled device, choose the "Disneyland Resort Hotels Wi-Fi" network.
For connection assistance, dial “0” on your in-room phone or visit the Guest Services desk located in the lobby.