Supplemental Terms and Conditions

Site/App Registration and Travel Agents

You can create a Disney account and register on the Site/App to gain access to special features that assist you in planning your visit to the Disneyland Resort (the “Resort”). You must be at least 13 years old to create an account, and at least 18 to use certain features on the Site/App. Travel agents must agree to specific requirements in order to create a Site/App account.

• To access certain features of the Site/App, you will need to be signed in to your Disney account.
• Many features and functions on the Site/App are only available to guests 18 and over. Guests ages 13 to 17 may register and access certain features of the Site/App. Children under 13 years of age are not currently permitted to register on the Site/App.
• If you are a travel agent, you agree: (1) to set up separate Site/App accounts for business and personal use, each with a different email address, (2) when conducting travel agent services through the Site/App, you are the cardholder for any credit card saved to your profile and you will not save a client’s credit card account information to any of your Site/App accounts, (3) when making a reservation for a client who is a friend (as defined in “Family and Friends” below), you confirm that the friend has granted you the authority to make a reservation on his/her behalf, and that you will communicate to such friend all of the relevant charges and rules associated with the reservation, including but not limited to credit card guarantees and prepayment obligations, and (4) that you will not use any information obtained by connecting to your client via the Site/App Family and Friends feature for any purpose other than to make reservations through the Site/App.

Family and Friends

The Family and Friends feature allows you to plan your visit to the Resort with other guests. You can add family members and friends to your family and friends list and create a Site/App profile for them that you control, and you can also connect with family and friends who have their own Site/App accounts. Family and friends share itinerary and other information and can book activities for one another (like dining reservations).

• The Family and Friends feature allows you to assign or match certain Resort benefits, products and services purchased (such as ticket entitlements) to your family and friends and plan activities for them (such as dining reservations).
• To use this feature, you will need to sign in to your Site/App account.
• When a family member or friend accepts your invitation, that person can see: your full name, your character photo, your entire trip itinerary (or, at your option, just activities you have in common), and the first and last names and character photos of those on your family and friends list (at your option—you can elect to keep this private). Family and friends who are on your reservation will also be able to view your reservation information, and if they are 18 years of age or older, can view the remaining balance and make a payment. You can change these settings at any time.
• Your family and friends will have the ability to plan certain activities for you and modify certain activities without notice to you.
• You can create a profile for a family member or friend who does not have his or her own Site/App account. You are not creating a Site/App account for that person, but you are providing information about that guest in order to add him or her to your family and friends list so that you can book activities on that person’s behalf. We refer to those guests as “Managed Friends.” The names of Guests you identify as part of your travel party when booking certain benefits (such as dining reservations) through the Site/App are automatically added to your account as Managed Friends. You may remove family or friends from your family and friends list at any time. You can also remove Managed Friends from your account as long as they do not have any unused entitlements or plans associated with them.
• If you create your own Site/App account and connect with someone who used to manage you as a Managed Friend, the activities that person previously planned for you will be added to your itinerary, and the family and friends they approved to connect with you will be added to your family and friends list.
• If someone you’ve been planning for as a Managed Friend has their own Site/App account, you can invite them to connect with you so that all of the entitlements and activities you have purchased and planned for them will be associated with their Site/App account, and you will no longer control their family and friend list or profile.
• You acknowledge that by sending and/or accepting an invitation to become a family or friend, you authorize that family or friend to plan and modify activities for you, without notice to you. We are not liable or responsible for the conduct of the family or friends you choose to connect with on the Site/App (including travel agents), including their planning or modifying activities on your behalf, or for a family or friend’s use of any information you chose to share with the family or friend (including travel agents).

Link an Existing Reservation

When available, Retrieve Reservations allows you to manually link existing Resort or dining reservations that do not appear in your account.

• When available, you may use the “Link an existing reservation” feature to find and link existing dining reservations and Resort room or package reservations which include stays at select Resort hotels, to your Site/App account. To link your reservations, you must be logged into your Site/App account. You must be 18 years of age or older to link Resort room or package reservations.
• Certain reservations booked online may automatically appear in your Site account; however, your reservation information might not appear immediately after booking. If your reservation information does not appear within 24 hours of booking, then you may use this feature to add it manually.

Storing a Credit Card to Your Profile

This feature allows you to store a credit card to your account in order to make certain online purchases, such as tickets and room reservations. You can change or remove your stored credit card at any time.

• You have the ability to store a credit card in your Profile if you are at least 18 years of age. When available, you can use this credit card to make certain online purchases, including select Resort hotel room and package reservations, tickets and dining reservations (for those locations that require credit card guarantees or prepayments). This credit card may be, but is not necessarily, the same credit card you may provide during online check-in or at the front desk for room charges and incidentals. Your Site/App Profile stored credit card is not associated with or used for the purchases you make with your Key to the Magic card unless you also provide that credit card at the front desk.
• You must sign in to your Site/App account in order to add or edit your credit card information. You can remove or edit your stored credit card information at any time.
• For your convenience, your credit card information will be stored in your Site/App account indefinitely until you change or remove it.
• You represent and warrant that you are the authorized user of the payment card stored in your account Profile.

Dining

You can use your Site/App account to make dining reservations online. You can review the description of each dining location for information about that location’s policies, such cancellations and credit card guarantees.

• You must register and sign in to your Site/App account to arrange dining experiences online.
• Guest policies for the dining experience, including credit card guarantee requirements and cancellation policies, apply. The policies are located in the description of the dining experience and we encourage you to review them carefully. For credit card guarantees or for payment of a pre-paid dining experience, we’ll charge the credit card you stored in your account, unless you provide us with a new form of payment at the time you arrange the dining experience.

Storing Passes in your Site/App Account

You may store certain passes for yourself and members of your travel party who you manage in your Site/App account.

• You may store certain passes for yourself and members of your travel party who you manage in your Site/App account. The barcode associated with a valid pass in your Site/App account may be used for park entry for the person named on that pass.
• You will need to bring your pass card to the park for other entitlements associated with your pass, such as to get FASTPASS tickets, receive Passholder discounts, for any parking entitlements and for special events entry.
• Proof of age and residency requirements and all other terms and conditions applicable to the pass will be applicable to the pass stored in your Site/App account.

Resort Maps

The Site and mobile app provide you with Resort maps and directions for destinations within our Resort.

• The Site/App provides you with maps of the Resort.
• Your use of maps in the Site/App is at your sole risk. Location data, directions and travel time may not be accurate.
• Your use of the Resort Maps is also governed by the Google Maps Terms and privacy policy found here.