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Disney PhotoPass Terms & Conditions at Disneyland Resort

Updated as of June 30, 2016

The Disney PhotoPass service,  including Disney PhotoPass+, are operated by Disney Photo Imaging, LLC. These Terms and Conditions apply in addition to, and not in lieu of, the Disney Interactive Terms of Use found here: http://disneytermsofuse.com/. In the event these Terms and Conditions directly conflict with the applicable foregoing Disney Interactive Terms of Use, these Terms and Conditions will prevail.


Disney PhotoPass Service and Products at Disneyland Resort

Copyright Policy, Restrictions on use of Materials

  • All photographs captured by the Disney PhotoPass service, which include photographs captured during the Disney PhotoPass+ Window (defined below), are owned and copyright protected by Disney. Please be aware that it is illegal to reproduce or distribute copyrighted material without the permission of the copyright owner. Purchased prints and other products may not be reproduced without permission from Disney. Accessing pictures or text provided on web sites does not give you any rights to use them. Only the copyright owner, or the owner's legal agent, can grant permission to copy, distribute, or publicly display protected material. Purchasers of Disney PhotoPass photo downloads receive, and such photos are subject to, a limited license for personal, non-commercial use of the downloaded photos and other digital content, as available.

Storage Policy and Photo Availability

  • Disney PhotoPass photos linked to a Disney account are usually available online within 24 hours after the photos were taken. Guests must claim photos before they expire. All PhotoPass photos and other digital content (including as applicable, such content captured during a Disney PhotoPass+ Window (defined below)), as available, will expire pursuant to the Expiration Policy. We do not offer options for permanent storing of photos or other digital content. Expired photos and other digital content will be deleted from the system. 
  • Disney reserves the right to remove or refuse to post or upload any photos in our sole discretion, including photos that contain content of poor quality or that might be deemed to be inappropriate or offensive.
  • We are not responsible for missing, lost or damaged photos or other digital content.

Availability and Delivery

  • Receipt of your order does not guarantee that we can supply the selected products to you. All the Disney PhotoPass products are subject to availability and we must therefore reserve the right: to limit quantities of products we supply; to supply only part of an order or to divide up orders; to alter the availability and duration of, and to terminate at any time, any special offers. We will not charge your credit card unless, or to the extent, we are able to deliver the products to you as ordered. 
  • We will use all reasonable means to ensure your purchases are delivered promptly but we cannot guarantee that there will be no delays in delivery, and accept no liability or responsibility for delayed delivery of products.  

Prices and Payment

  • Please note that the prices of products offered on the Disneyland site and app do not include sales tax, if any, and shipping costs which vary depending on delivery option and location. Prices are subject to change at any time prior to acceptance of your order and in case of a change we shall notify you and ask whether you still wish to proceed. Payment for products shall be made by credit card.  

Return Policy

  • When you purchase a license to a Disney PhotoPass photo download on the Disneyland site or app, you will be given an opportunity to consent to delivery at the time of purchase. By consenting to delivery, you acknowledge that you have lost the right to cancel and the license purchase fee is non-refundable. 
  • Disney PhotoPass Collection products are non-refundable.
  • If you are not satisfied with the quality of any physical products you purchase, you may return it within 14 days of purchase and we will either reprint the product at no cost to you or refund the original purchase price.

Disney PhotoPass+ at Disneyland Resort

  • Disney PhotoPass+ is non-refundable and non-transferrable. 
  • With the purchase of Disney PhotoPass+, you will be able to download all photos and other digital content associated with your Disney account that were taken at the Disneyland Resort by Disney PhotoPass photographers, as well as photos and other digital content taken on select attractions and at select dining locations at the Disneyland Resort while your Disney PhotoPass+ is active (the “Disney PhotoPass+ Window”). You will also receive a limited license for personal, non-commercial use of the downloaded photos and other digital content, as available. 
  • If you have purchased Disney PhotoPass+ for your 1-Day Visit, the Disney PhotoPass+ Window begins at 6:00 a.m. Pacific Time on the date of the photo selected on the Disneyland app or on Disneyland.com/photopass when purchasing Disney PhotoPass+ (or when redeeming Disney PhotoPass+ purchased in advance) and ends at 5:59 a.m. Pacific Time on the following day. 
  • If you have purchased PhotoPass+ One Week, the Disney PhotoPass+ Window begins at 6:00 a.m. Pacific Time on the date of the photo selected on Disneyland.com/photopass when purchasing Disney PhotoPass+ One Week (or when activating Disney PhotoPass+ One Week purchased in advance), and ends on the 6th day after such date at 11:59 p.m. Pacific Time (which including the day of activation, creates a PhotoPass+ Window of seven (7) days). 
  • All photos or other digital content captured outside of your Disney PhotoPass+ Window must be purchased separately. Certain digital content may not be available for purchase on an individual item basis. 
  • Disney PhotoPass+ may be linked to only one (1) guest. Only the person who has Disney PhotoPass+ linked to their Disney account can download the photos and other digital content captured during the Disney PhotoPass+ Window. 

Additional Terms

  • The Disneyland PhotoPass Product Code may only be used once. Make sure you have linked all your photos from your visit and you are ready to activate prior to entering the code.  Photos and other digital content added to your account after you have used the Product Code are not included in Disney PhotoPass Collections but can be purchased separately.
  • Photos and other digital content captured  as part of Premium Photo Sessions and other family portrait sessions or by Disney Event Group (including, but not limited to, Disney Fairy Tale Weddings photos and group and convention photos) or by third party operators at the Disneyland Resort, are not included in Disney PhotoPass+ or the Disney PhotoPass Collections. 
  • Disney PhotoPass+ and the Disney PhotoPass Collections are intended for your personal use only. Downloading or unlocking, or offering to download or unlock, Disney PhotoPass photos or other digital content for the benefit of other guests, whether or not you solicit or accept any consideration or remuneration for Disney PhotoPass photos or other digital content, is a violation of these Terms and Conditions and the limited license granted to you. Violations may result in removal of all images associated with your account and termination of your Disney account. We reserve the right in our sole discretion, including based on usage patterns, to conclude that you are in violation of these Terms and Conditions. 
  • Registration is required.

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