Downtown Disney District
Apparel & Accessories; Art & Collectibles; Boutiques; Collectibles; Disney Merchandise; Guest Services; Health and Beauty Supplies; Interactive; Mickey Ears
The Disneyland® Resort accepts the following methods of payment at the Main Entrance ticket booths and all food and merchandise locations: U.S. currency, foreign currency (any type for which a current rate of exchange is available), travelers checks, Visa, MasterCard, Debit Cards with Visa or MasterCard logo on it, American Express, Discover/Novus, Diner's Club, Disney Rewards Card and JCB. Imprinted personal/company checks are also accepted with proper identification.
Please note that due to operational restrictions, all Outdoor Vending locations require cash payments and do not accept Debit Cards.
Walt Disney World Resort® and Disneyland® Resort Return Policy
For Merchandise purchased at Walt Disney World Resort® and Disneyland® Resort owned and operated locations ONLY.
Returns and exchanges will not be accepted for items purchased at Operating Participant locations, Disney outlet stores, the Disney Stores, DisneyStore.com, Aulani, a Disney Resort and Spa, the Disney Cruise Line® ships, Four Seasons Resort Orlando at Walt Disney World Resort and The Walt Disney Studio Stores Burbank, California.
All merchandise must be returned NEW, in original unopened packaging with all original tags attached except as noted in the Special Products and Exceptions section below. No returns or exchanges will be accepted after 30 days from the date of purchase or if the merchandise has been used or worn.
For merchandise returned WITH an original receipt:
Refunds will be provided in the same form of payment that was used for the purchase.
For merchandise returned WITHOUT an original receipt:
A Disney Parks Merchandise Credit may be issued in the amount of the current selling price of the merchandise returned. Guests may be required to present a valid government issued ID as proof of identity. We reserve the right to limit the number of returns permitted without valid receipts.
Special Products and Exceptions:
Returns or Exchanges will not be accepted for merchandise marked “as is” or “all sales final” or “no returns or exchanges” or "no refunds, exchanges or returns."
Walt Disney World® Resort/Disneyland® Resort Admission Tickets and Exchange Certificates may not be returned or exchanged.
Original Artwork, Jewelry items priced $150 or greater, and personalized or Special Order Merchandise may not be returned or exchanged. Damaged or Defective DVD, Blu-ray™, Audio, Video Games, and Software Merchandise may only be exchanged for the same merchandise and title.
The Disney Gift Card is not redeemable for cash. An unused Disney Gift Card can be returned for full amount to the original form of payment, with original sales receipt. Gift receipts are not considered original sales receipts. Partial balances cannot be returned or exchanged for cash, except as required by law.
Gift with purchase or purchase with purchase items must be returned when original purchase item is returned.
This return policy is subject to change, for any reason, from time to time in Disney’s sole discretion without advance notice to its Guests.
With a movie-inspired makeover and a little bit of love, girls and boys ages 3 to 15 can become their favorite character from the wildly popular Disney animated hit.
Are you free-spirited and fun-loving like Anna or regal and reserved like Elsa? Or perhaps you’re a dreamer like Olaf. At Anna & Elsa’s Boutique, your dreams of snow in summer can come true, with your choice of hairstyling, makeup and fun finishing touches, starting at $34.95 plus tax.
For an even cooler transformation, really let it go with a Frozen-inspired wardrobe package. Ask a merchandise host or hostess for details.
Become the beautiful Snow Queen, the perky princess of Arendelle or even the sisters’ frosty childhood friend with one of these all-inclusive packages.
Secure your spot in our stylist’s chair by calling (714) 781-STYLE or (714) 781-7895 today! Guests under age 18 must have parent or guardian permission to call.
Anna & Elsa’s Boutique is located in the Downtown Disney District at the Disneyland Resort.
View important information about reservations, cancellations, Guest restrictions and more.