Update on Disneyland Resort Operations

Annual Passholders have been among our most loyal and valued guests, and we want to thank them for their understanding during this closure period.

Due to the continued uncertainty of the pandemic and limitations around the reopening of our California theme parks, we will be issuing appropriate refunds for eligible Disneyland Resort Annual Passports and sunsetting the current Annual Passport program. Please visit Disneyland.com/PassportRefund for refund information.

Although sunsetting the Annual Passport program may be disappointing to some, we are excited about what’s ahead and know that our future is bright. We are developing new membership offerings that will utilize consumer insights to deliver choice, flexibility and value for our biggest fans. Once we have more information to share about future membership offerings, our Annual Passholders will be the first to hear from us.

Annual Passholders who held active Passports as of March 14, 2020 will continue to receive applicable discounts based on their passport type for merchandise and food & beverages at select Downtown Disney District and Buena Vista Street locations until the new membership offerings are announced. View important details and restrictions.

As an added benefit, starting January 18 through March 11, 2021, those Annual Passholders will receive a 30% discount on select merchandise at select locations in Downtown Disney District and Buena Vista Street, Monday through Thursday. For more details, visit Disneyland.com/APSpecialOffers.

We encourage our Annual Passholders to stay connected with the Disneyland Annual Passholders’ Facebook page as we plan to continue our Annual Passport communication and digital content with special opportunities to come, until new membership offerings are announced.

We are working as diligently and as quickly as possible to expedite eligible pro rata refunds for Annual Passports. We appreciate our Annual Passholders’ patience and understanding as we work through this process. Please visit Disneyland.com/PassportRefund for more information.

Disney Premier Passholders:

We will be issuing appropriate refunds on eligible Disneyland Resort Annual Passports, and sunsetting the current Annual Passport program—including the Disney Premier Passport—due to the continued uncertainty of the pandemic and limitations around the reopening of our California theme parks.

In addition to receiving applicable Passport discounts on merchandise and food & beverages at select Downtown Disney District and Buena Vista Street locations at the Disneyland Resort until new membership offerings are announced, Premier Passholders will be eligible to enjoy Walt Disney World Resort Theme Park access and V.I.PASSHOLDER Perks through March 31, 2021, and their passes will be canceled thereafter. Please note, advance Disney Park Pass reservations are required for park entry. Premier Passholders will also be able to renew into Walt Disney World Resort Annual Passes through April 30, 2021. For questions regarding existing Walt Disney World reservations, please contact V.I.PASSHOLDER Support at 407-939-7277 for assistance.

If you were planning to visit the Disneyland Resort theme parks before the parks were closed, but you had already purchased your tickets, you still have options to visit the parks:

• Unused non-promotional single day tickets that expire on December 30, 2020 or March 31, 2021 will have the expiration date extended to December 16, 2021. Wholly unused, non-promotional multi-day tickets that expire on January 12, 2021 or April 13, 2021 will have the expiration date extended to December 16, 2021, and the ticket will expire 13 days after first use or on December 16, 2021, whichever occurs first. Guests with multi-day tickets who used their first visit between February 28, 2020 and March 13, 2020 but did not reach their ticket’s maximum number of uses, will have the 13-day expiration period of their ticket extended to December 16, 2021.
• If you purchased a promotional Southern California Resident Ticket, the expiration date will be extended through December 16, 2021. Tickets may be used on non-consecutive days. If the theme parks have reopened, blockout days of March 26-April 11, 2021; July 4, 2021; and November 20-27, 2021 will apply.
• If you purchased a promotional Child Ticket and have not used it, the expiration date will be extended through December 16, 2021, and the ticket will expire 13 days after first use or December 16, 2021, whichever occurs first. Guests who used their first visit between February 28, 2020 and March 13, 2020, but did not reach their ticket’s maximum number of uses, will have the 13-day expiration period of the promotional ticket extended to December 16, 2021. If the theme parks have reopened, blockout days of March 26-April 11, 2021; July 4, 2021; and November 20-27, 2021 will apply.
• If you purchased a promotional Canada Resident Ticket or Australia/New Zealand Resident Ticket, and have not used it, the expiration date will be extended through December 16, 2021, and the ticket will expire 13 days after first use or December 16, 2021, whichever occurs first. Guests who made their first visit between February 28, 2020 and March 13, 2020, but did not reach their ticket’s maximum number of uses, will have the 13-day expiration period of the promotional tickets extended to December 16, 2021.
• If you purchased a 2020 Military Salute Ticket, the expiration date will be extended through December 16, 2021. Tickets may be used on non-consecutive days. If the theme parks have reopened, blockout days of March 26, 2021-April 11, 2021 will apply.
• Expiration dates on eligible ticket(s) will be updated prior to the theme parks’ reopening. At that time, you may link your ticket to your Disney account on Disneyland.com or the Disneyland app in order to check the latest expiration date.
• Ticket orders will not be shipped during the closure.

If you have questions, please call (714) 781-4636.

Disneyland Resort will work with Guests who have Disneyland Resort hotel room reservations that may be impacted by our temporary closure. To provide additional flexibility, we are waiving Disney-imposed change and cancellation fees up to the date of check-in for reservations with arrivals through the closure period. If you are unable to reach us before your check-in date, you will not be penalized or assessed fees for modifying or canceling your Disneyland Resort hotel room reservation after your check-in date. Please call (714) 520-5050 for assistance in modifying your visit.

To provide additional flexibility, we are waiving Disney-imposed change and cancellation fees up to the date of check-in for Walt Disney Travel Company packages with arrivals through the closure period. If you are unable to reach us before your check-in date, you will not be penalized or assessed fees for modifying or canceling your Disneyland vacation package after your check-in date. Please call (714) 520-5050 for assistance. Please note that some package components are non-refundable and subject to third party operator cancellation policies. We anticipate heavy call volume and we appreciate your patience.

Guests should work directly with any third-party operators they used to book any parts of their vacation, including airlines, rental car agencies or non-Disney hotels.

During the temporary closure of the Disneyland Resort, Guests may cancel their reservations at any time and receive a full refund for the below experiences if their reservations are scheduled for a date while the theme parks are closed:

• Dining
• Disney Princess Breakfast Adventures
• Savi's Workshop – Handbuilt Lightsabers
• Droid Depot
• Disneyland Resort VIP Tours
• Bibbidi Bobbidi Boutique

If your reservation is scheduled for a date while the theme parks are closed, you will not be charged a fee and you will automatically receive a refund if you do not cancel.

Disneyland After Dark: Star Wars Nite

The Disneyland After Dark: Star Wars Nite event did not take place as planned on August 27, 2020. We are working on rescheduling options and hope to have more to share at a later date. If you’ve purchased a ticket for the Disneyland After Dark: Star Wars Nite event, you will automatically be eligible for the rescheduled event option.

As an alternative, Guests who no longer wish to use their current Disneyland After Dark: Star Wars Nite event ticket may call (714) 781-4636 for assistance. For more information on Star Wars Celebration, please visit starwarscelebration.com.

Disneyland After Dark: Villains Nite

The Disneyland After Dark: Villains Nite event did not take place as planned on April 30, 2020. We are working on rescheduling options and hope to have more to share soon. A current ticket for the Disneyland After Dark: Villains Nite event would be automatically eligible for the rescheduled event option.

As an alternative, Guests who no longer wish to use their current Disneyland After Dark: Villains Nite event ticket may call (714) 781-4636 for assistance.

2020 Food & Wine Festival Sip and Savor Pass

The 2020 Disney California Adventure Food & Wine Festival did not take place as planned through April 21, 2020 because of the temporary closure of the theme parks in line with direction from government officials. Due to this unprecedented situation, Guests who purchased a 2020 Disney California Adventure Food & Wine Festival Sip and Savor Pass may request a refund in the amount of $7.00 for each qualifying entitlement tab. Qualifying entitlement tabs are unused entitlement tabs that remain attached to the 2020 Food & Wine Festival Sip and Savor Pass and are returned to us. Detached tabs will not qualify for refunds.

To request a refund, we ask that you choose one of the following methods:

Online: Submit a request through the Help Center by selecting “2020 Food & Wine Sip and Savor Pass Refund Request” in the “Subject” drop-down menu and filling out the form

Phone: Call us at (888) 231–7639 for assistance

Within 2 days of submitting your initial request online or by phone, you’ll receive return instructions and details on how and when you may receive your refund, including a printable Service Request Form that must be completed and submitted along with your 2020 Disney California Adventure Food & Wine Sip and Savor Pass with the attached qualifying unused entitlement tabs. Please note that your refund cannot be processed without a properly completed Service Request Form. Upon verification, your refund will be issued as a Disney Gift Card eGift sent to the email address designated by you in your initial refund request form. A shipping reimbursement in the amount of $3.00 will also be added to your refund amount. Please note that any applicable refund may take up to 30 days to process.

In all instances, the 2020 Disney California Adventure Food & Wine Sip and Savor Pass will not be returned to you.

If you have questions or need assistance, please call (888) 231–7639.

Information and processes are subject to change or cancellation.

If you’re coming to the Disneyland Resort as part of a meeting, convention, youth program, wedding or other group or celebration, and you have questions about your plans during the closure period, please consult with the organizer of your group or event.