Update on Disneyland Resort Operations

This is a truly unprecedented time for all of us, and we want to thank you for your patience as we work through the many details related to the temporary closure of the theme parks. We recognize this may be a challenging time, so we wanted to share how we will assist our Annual Passholders.

If you are an Annual Passholder who has paid in full:
As previously announced, all active Disneyland Resort Annual Passholders who have paid for their Passports in full will automatically have their Passport expiration date extended due to theme park closures to provide additional access opportunities at the end of the Passport term. The new expiration date will be reflected on the Annual Passholder’s Passport account prior to the reopening of the theme parks.

As an alternative, in lieu of an extension of their Passports, Passholders who have paid in full may choose to receive a partial refund for the theme park closure period. Information will be provided soon on how to choose this option.

If you are an Annual Passholder on the Monthly Payment Plan:
Effective April 5, 2020, we will automatically stop and waive all upcoming monthly payments while the theme parks are closed. We will also retroactively refund payments made between March 14 through April 4, 2020. Payments will resume on the Passholder’s regularly scheduled payment dates once the parks reopen. Please note, Passport expiration dates will not be extended and Passports will expire upon their originally scheduled expiration dates.

As an alternative, Guests who are paying for Disneyland Resort Annual Passes using our monthly payment program may choose to have their monthly payments postponed starting with payments due April 5 through the park closure period, and then resumed on the Passholder’s regularly scheduled payment date once the parks reopen. Postponed payments will be collected in the months following the end of the Passholder’s currently scheduled payment term. The Passport expiration date will be extended due to the theme park closures to provide additional access opportunities at the end of the Passport term.

The new expiration date will be reflected on the Annual Passholder’s Passport account prior to the reopening of the theme parks. Information will be provided soon on how to choose this option.

Our Annual Passholders are some of our most loyal Guests, and we stand ready to help during this incredibly uncertain time. If you have any questions, please contact Annual Passholder Member Services at (714) 781-7277. We do anticipate heavy call volume and appreciate your patience as we answer all inquiries.

If you planned to visit the Disneyland Resort theme parks while the parks are closed, and you have already purchased your tickets, you still have options to visit the parks:

• Unused single day tickets and wholly unused multi-day tickets are valid for a future visit through the end of their respective validity period. Check your individual ticket for details. Learn when your 1-day theme park ticket can be used.
• If you purchased a promotional Southern California Resident Ticket, the expiration date will be extended day-by-day for each day Disneyland Resort theme parks are closed.
• If you purchased a promotional Child Ticket and have not used it, the expiration date will be extended through December 15, 2020, and the ticket will expire 13 days after first use or December 15, 2020, whichever occurs first. Guests who used their first visit between February 28 and March 13, but did not reach their ticket’s maximum number of uses, will have the 13-day expiration period of the promotional ticket extended to December 15, 2020.
• If you purchased a promotional Canada Resident Ticket, or Australia/New Zealand Resident Ticket, and have not used it, the expiration date will be extended through May 31, 2021, and the ticket will expire 13 days after first use or May 31, 2021, whichever occurs first. Guests who made their first visit between February 28 and March 13, but did not reach their ticket’s maximum number of uses, will have the 13-day expiration period of their promotional tickets extended to May 31, 2021.
• There are no changes to the Military Salute Ticket offer. Tickets may be used on non-consecutive days and expire December 18, 2020.
• Ticket orders will not be shipped during the closure.

If you have questions, please call (714) 781-4636.

Disneyland Resort will work with Guests who have Disneyland Resort hotel room reservations that may be impacted by our temporary closure. To provide additional flexibility, we are waiving Disney-imposed change and cancellation fees up to the date of check-in for reservations with arrivals through June 30, 2020. If you are unable to reach us before your check-in date, you will not be penalized or assessed fees for modifying or canceling your Disneyland Resort hotel room reservation after your check-in date. Please call (714) 520-5050 for assistance in modifying your visit.

A Special Offer for Eligible Guests
Starting Monday, March 30, 2020, eligible Guests can take advantage of a special Disneyland Resort offer — valid for arrivals most nights June 1 through December 31, 2020 when booked by May 31, 2020.

This offer is valid for Guests who booked a room reservation to stay at a Disneyland Resort hotel during the dates that the Disneyland Resort theme parks are closed and through May 31, 2020. Offer is not valid for reservations canceled before March 1, 2020.

Call (714) 520-5050 starting Monday, March 30, 2020 to learn more about this offer, check availability and book.

To provide additional flexibility, we are waiving Disney-imposed change and cancellation fees up to the date of check-in for Walt Disney Travel Company packages with arrivals through June 30, 2020. If you are unable to reach us before your check-in date, you will not be penalized or assessed fees for modifying or canceling your Disneyland vacation package after your check-in date. Please call (714) 520-5050 for assistance. Please note that some package components are non-refundable and subject to third party operator cancellation policies. We anticipate heavy call volume and we appreciate your patience.

Guests should work directly with any third-party operators they used to book any parts of their vacation, including airlines, rental car agencies or non-Disney hotels.

A Special Offer for Eligible Guests
Starting Monday, March 30, 2020, eligible Guests can take advantage of a special Disneyland Resort offer — valid for arrivals most nights June 1 through December 31, 2020 when booked by May 31, 2020.

This offer is valid for Guests who booked a Walt Disney Travel Company vacation package to stay at a Disneyland Resort hotel during the dates that the Disneyland Resort theme parks are closed and through May 31, 2020. Offer is not valid for reservations canceled before March 1, 2020.

Call (714) 520-5050 starting Monday, March 30, 2020 to learn more about this offer, check availability and book.

During the temporary closure of the Disneyland Resort, Guests may cancel their reservations at any time and receive a full refund for the below experiences if their reservations are scheduled for a date while the theme parks are closed:

• Dining
• Disney Princess Breakfast Adventures
• Savi's Workshop – Handbuilt Lightsabers
• Droid Depot
• Disneyland Resort VIP Tours
• Bibbidi Bobbidi Boutique

If your reservation is scheduled for a date while the theme parks are closed, you will not be charged a fee and you will automatically receive a refund if you do not cancel.

During the temporary closure of the Disneyland Resort, Guests will be automatically refunded the purchase price for any separately ticketed Food & Wine Festival events that were planned during the closure, and do not need to take any additional actions.

Please note that any applicable refund may take up to 30 days to process.

If you’re coming to the Disneyland Resort as part of a meeting, convention, youth program, wedding or other group or celebration, and you have questions about your plans during the closure period, please consult with the organizer of your group or event.