Update on Disneyland Resort Operations

This is a truly unprecedented time for all of us, and we want to thank you for your patience as we work through the many details related to the temporary closure of the theme parks. We recognize this may be a challenging time, so we wanted to share how we will assist our Annual Passholders.

If you are an Annual Passholder who has paid in full:
All active Disneyland Resort Annual Passholders who have paid for their Passports in full will automatically have their Passport expiration date extended due to theme park closures to provide additional access opportunities at the end of the Passport term. The new expiration date will be reflected on the Annual Passholder’s Passport account prior to the reopening of the theme parks.

As an alternative, and in lieu of an extension of their Passports, Passholders who have paid in full may choose to receive a partial refund for the theme park closure period. To request this alternative option, we ask that you contact Annual Passport Member Services at (714) 781-4567. We do anticipate heavy call volume and appreciate your patience as we answer all inquiries.

If you are an Annual Passholder on the Monthly Payment Plan:
On April 5, 2020, we automatically stopped and will waive monthly payments due while the theme parks are closed. We will also retroactively refund payments made between March 14 through April 4, 2020. Payments will resume on the Passholder’s regularly scheduled payment dates once the parks reopen. Please note, Passport expiration dates will not be extended and Passports will expire upon their originally scheduled expiration dates.

As an alternative, Guests who are paying for Disneyland Resort Annual Passports using our monthly payment program may choose to have their monthly payments postponed starting with payments due April 5 through the park closure period, and then resumed on the Passholder’s regularly scheduled payment date once the parks reopen. Postponed payments will be collected in the months following the end of the Passholder’s currently scheduled payment term. The Passport expiration date will be extended due to the theme park closures to provide additional access opportunities at the end of the Passport term. The new expiration date will be reflected on the Annual Passholder’s Passport account prior to the reopening of the theme parks. To request this alternative option, we ask that you contact Annual Passport Member Services at (714) 781-4567. We do anticipate heavy call volume and appreciate your patience as we answer all inquiries.

Our Annual Passholders are some of our most loyal Guests, and we stand ready to help during this incredibly uncertain time. If you have any questions, please contact Annual Passholder Member Services at (714) 781-4567.

If you were planning to visit the Disneyland Resort theme parks before the parks were closed, but you had already purchased your tickets, you still have options to visit the parks:

• Unused single day tickets and wholly unused multi-day tickets are valid for a future visit through the end of their respective validity period. Check your individual ticket for details. Learn when your 1-day theme park ticket can be used.
• If you purchased a promotional Southern California Resident Ticket, the expiration date will be extended through December 16, 2021. Tickets may be used on non-consecutive days. Blockout days of November 21-28, 2020; December 19, 2020-January 10, 2021; March 26-April 11; July 4; November 20-27, 2021 apply.
• If you purchased a promotional Child Ticket and have not used it, the expiration date will be extended through December 16, 2021, and the ticket will expire 13 days after first use or December 16, 2021, whichever occurs first. Guests who used their first visit between February 28 and March 13, but did not reach their ticket’s maximum number of uses, will have the 13-day expiration period of the promotional ticket extended to December 16, 2021. Blockout days of December 19, 2020-January 4, 2021; March 26-April 11; July 4; November 20-27, 2021 apply.
• If you purchased a promotional Canada Resident Ticket or Australia/New Zealand Resident Ticket, and have not used it, the expiration date will be extended through December 16, 2021, and the ticket will expire 13 days after first use or December 16, 2021, whichever occurs first. Guests who made their first visit between February 28 and March 13, but did not reach their ticket’s maximum number of uses, will have the 13-day expiration period of their promotional tickets extended to December 16, 2021.
• If you purchased a 2020 Military Salute Ticket, the expiration date will be extended through December 16, 2021. Tickets may be used on non-consecutive days. Blockout days of December 19, 2020-January 04, 2021; March 26, 2021-April 11, 2021 apply.
• Ticket orders will not be shipped during the closure.

If you have questions, please call (714) 781-4636.

Disneyland Resort will work with Guests who have Disneyland Resort hotel room reservations that may be impacted by our temporary closure. To provide additional flexibility, we are waiving Disney-imposed change and cancellation fees up to the date of check-in for reservations with arrivals through the closure period. If you are unable to reach us before your check-in date, you will not be penalized or assessed fees for modifying or canceling your Disneyland Resort hotel room reservation after your check-in date. Please call (714) 520-5050 for assistance in modifying your visit.

To provide additional flexibility, we are waiving Disney-imposed change and cancellation fees up to the date of check-in for Walt Disney Travel Company packages with arrivals through the closure period. If you are unable to reach us before your check-in date, you will not be penalized or assessed fees for modifying or canceling your Disneyland vacation package after your check-in date. Please call (714) 520-5050 for assistance. Please note that some package components are non-refundable and subject to third party operator cancellation policies. We anticipate heavy call volume and we appreciate your patience.

Guests should work directly with any third-party operators they used to book any parts of their vacation, including airlines, rental car agencies or non-Disney hotels.

During the temporary closure of the Disneyland Resort, Guests may cancel their reservations at any time and receive a full refund for the below experiences if their reservations are scheduled for a date while the theme parks are closed:

• Dining
• Disney Princess Breakfast Adventures
• Savi's Workshop – Handbuilt Lightsabers
• Droid Depot
• Disneyland Resort VIP Tours
• Bibbidi Bobbidi Boutique

If your reservation is scheduled for a date while the theme parks are closed, you will not be charged a fee and you will automatically receive a refund if you do not cancel.

Disneyland After Dark: Star Wars Nite

The Disneyland After Dark: Star Wars Nite event will not take place as planned on August 27, 2020. We are working on rescheduling options and hope to have more to share at a later date. If you’ve purchased a ticket for the Disneyland After Dark: Star Wars Nite event, you will automatically be eligible for the rescheduled event option.

As an alternative, Guests who no longer wish to use their current Disneyland After Dark: Star Wars Nite event ticket may call (714) 781-4636 for assistance. For more information on Star Wars Celebration, please visit starwarscelebration.com.

Disneyland After Dark: Villains Nite

The Disneyland After Dark: Villains Nite did not take place as planned on April 30, 2020. We are working on rescheduling options and hope to have more to share soon. A current ticket for the Disneyland After Dark: Villains Nite event would be automatically eligible for the rescheduled event option.

As an alternative, Guests who no longer wish to use their current Disneyland After Dark: Villains Nite event ticket may call (714) 781-4636 for assistance.

If you’re coming to the Disneyland Resort as part of a meeting, convention, youth program, wedding or other group or celebration, and you have questions about your plans during the closure period, please consult with the organizer of your group or event.