Services for Guests with Hearing Disabilities

Discover what services and devices are available to help Guests with hearing disabilities enjoy the Disneyland Resort.

Assistive Listening Systems

Assistive Listening Systems, which amplify sound through headphones or induction loop, are recommended for Guests with mild to moderate hearing loss.

Receivers are available through Guest Relations and require a $25.00 refundable deposit. You must return the device on the same day for a refund.

Assistive Listening systems operate at the following locations:

Reflective Captioning

Available at select theater-type attractions, this innovative technology utilizes a light-emitting diode (LED display) to project desired captions onto an acrylic panel in front of the user. To utilize the system, please contact a Cast Member at the location.

Reflective Captioning is available at:

Sign Language Interpretation

The Disneyland Resort provides Sign Language interpretation for our Guests at specific live theme park shows on a rotating basis as follows:

For a list of Sign Language interpreted performances, please download the current schedule or request information via email. You may also call (714) 781-4636 (select option 1, and then option 0) for further details. Guests under age 18 must have parent or guardian permission to call.

You may pick up a schedule of Sign Language interpreted performances at any Disneyland Resort Guest Relations locations. Please note that the schedule is released approximately one week in advance.

Special Requests for Interpretation
Sign Language interpretation is available by request for select special events with at least 14 days advance notice. Call (714) 781-4636 (select option 1, and then option 0). Guests under age 18 must have parent or guardian permission to call.

If Sign Language interpretation is available for the requested event, we will contact you prior to your visit with a schedule of the names, dates and times of the interpreted performances.

Text Typewriter Telephones

Pay phones marked with a Text Typewriter (TTY) symbol are available in Downtown Disney District and by request in select rooms at the Hotels of the Disneyland Resort. All Disneyland Resort telephones can be amplified with the "#" key or by using a separate volume button on the phone.

Handheld Captioning

Video Captioning

Caption-ready monitors are available in the preshow area at select attractions. These monitors are designated by a "CC" and can only be activated by remote control. Please see a Cast Member at the attraction for assistance.

Video captioning is available at:

Written Aids

Packets containing attraction dialogue and narration, flashlight, pencil and paper are available for several attractions and shows. Please inquire about availability prior to experiencing an attraction or show. A complete listing of available written aids is available at the Information Center located in each park.

Service Animals

Trained service animals must remain on a leash or in a harness at all times. Cast Members are not able to take control of the service animal. Guests with service animals should follow the same attraction entrance procedures as Guests using wheelchairs.

Service Animal Restrictions: Due to the nature of some attractions, service animals may not be permitted to ride. At these locations, please inquire with a Cast Member about available options including a Rider Switch with a member of your party or a portable kennel.

Guides for Guests with Disabilities

Disneyland Resort offers a number of guides to help make your visit easier and more enjoyable. You can download them in a printable format here or find copies at Guest Services locations.

Learn more about Services for Guests with Hearing Disabilities

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Guest Services

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