Service Animals

We value all our Guests with disabilities, and we welcome service animals at most locations throughout our theme parks and Resort hotels. At the Disneyland Resort, a service animal is defined as any dog or miniature horse trained to do work or perform tasks for the benefit of an individual with a disability.

Guests who use service animals must retain control of their animals at all times and should keep them on a leash or harness while visiting.

Cast Members are not permitted to take control of service animals. Guests with service animals should follow the same attraction entrance guidelines as Guests who use wheelchairs.

Due to the nature of some attractions, service animals may not be permitted to ride. At these locations, please ask a Cast Member about available options, including Rider Switch with a member of your party or a portable kennel.

An Old West locomotive speeds around a turn at Big Thunder Mountain Railroad in Disneyland

Restricted Locations for Service Animals

Service animals are restricted from the following locations:

Disneyland
  • Big Thunder Mountain Railroad
  • Gadget’s Go Coaster
  • Indiana Jones Adventure
  • Matterhorn Bobsleds
  • Space Mountain
  • Splash Mountain
  • Star Tours – The Adventures Continue
Disney California Adventure
  • California Screamin’
  • Goofy’s Sky School
  • Grizzly River Run
  • Jumpin’ Jellyfish
  • Mater’s Junkyard Jamboree
  • Radiator Springs Racers
  • Silly Symphony Swings
  • Soarin' Around the World
  • The Twilight Zone Tower of Terror™
  • Tuck and Roll’s Drive ’Em Buggies

Thousands of holiday lights illuminate the exterior of “it’s a small world” at Disneyland

Service Animal Relief Areas

Service animals are welcome to use any open outdoor area for relief as long as the owner picks up after the animal and leaves the area clean. Relief areas include the theme parks,
Downtown Disney District, hotels and other Guest areas. Additionally, for your convenience, we also offer the following designated areas in our theme parks:

Main Entrance Esplanade Disneyland Park Disney California Adventure Park

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Guest Services

  • Accessibility Services
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