• Please arrive 30 minutes before your spa treatment to enjoy the spa amenities. Use of the spa amenities is limited to those receiving spa treatments (excluding salon services).
• Onsite lockers are available for clothing, though we recommend leaving valuables in your room safe or at home.
• Robes and slippers are provided upon check-in.
• A relaxing hot shower before your spa treatment can help make it more enjoyable.
• Shaving is not recommended before body treatments or hair removal services, although we suggest men shave 2 hours prior to facial treatments.
• Most body treatments are enjoyed without clothing, but please wear whatever is comfortable for you. Disposable undergarments are available.
• During all services, the body is fully draped except for the specific area being worked on.
• When booking multiple treatments, it is recommended to schedule a massage before salon services. Body treatments should precede a massage. You can talk during the treatment or stay quiet—it's up to you. The therapist will follow your lead.
• Every aspect of your spa time should be exceptional. If you experience discomfort from room temperature, massage pressure, music, music volume or anything else, please tell your therapist immediately.

Policies

• Operational protocols and guidelines are subject to change without notice. Please check for the most up-to-date information. Additionally, upon arrival at the Resort, please check for the most up-to-date list of policies.
• Guest must be at least 18 or older to book reservations.
• Spa services are for adults age 18 and over. However, teens ages 14 to 17 may enjoy certain treatments or services if the minor's parent/guardian consents in writing and accompanies the minor during the treatment or service. Spa treatments and services may not be booked for children under 14. Selected Salon Services are available for minors (ages 10 to 13) if the minor's parent or guardian consents in writing and accompanies the minor during the treatment or service.
• After leaving the Tenaya Stone Spa, you cannot return to use the spa amenities.
• Cell phones and pagers must be turned off while in the spa.
• Arriving late will limit the time of the service/treatment. The service/treatment will end on time so the next Guest will not be delayed. The full value of the service/treatment will still be charged.
• If you must reschedule or cancel an appointment, please notify the spa at least 24 hours in advance to avoid being charged the full service fee. You will be charged the full fee for the service/treatment if the reservation is cancelled within 24 hours of the appointment. Please enquire regarding large parties, spa packages or group cancellations.
• Prices and services are subject to change without notice. For your convenience, an optional 20% gratuity will be added to each spa treatment received. Upon request at time of check-out, this amount can be modified or removed. Gratuities for exemplary service is discretionary.
• Please notify the spa attendant or therapist if you have high blood pressure, a heart condition, recent surgeries, allergies, physical ailments or disabilities, or if you are pregnant. (There are a few services that should be avoided during pregnancy, specifically in the first trimester.) It is always advisable to check with your doctor prior to your arrival.
• For the comfort of all Guests, smoking is not permitted in the theme parks and hotels of the Disneyland Resort, the Disneyland Esplanade between the parks or the Downtown Disney District.
• If you are not an overnight Guest at the Disney's Grand Californian Hotel & Spa, 5 hours of complimentary self-parking is included when you spend $125 USD or more at Tenaya Stone Spa; receipts cannot be combined to meet the minimum requirement.
• Certain experiences and offerings may be modified, limited in capacity or unavailable.