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Update on Disneyland Resort Operations

 

Last Updated: May 26, 2020

While there is still much uncertainty with respect to the impacts of COVID-19, the safety and well-being of our Guests and Cast Members remain the top priority of the Disneyland Resort. In line with direction from health experts and government officials, the Disneyland Resort theme parks, hotels and the Downtown Disney District are currently closed and a reopening date has not been identified. We will continue to carefully evaluate this complex and fluid situation.

Upon reopening, certain Disneyland Resort theme parks, hotels, restaurants and other locations may be limited in capacity and subject to restricted availability or even closure based on guidance from health experts and government officials. Furthermore, certain attractions, experiences, services and amenities will be modified, have limited availability or remain closed. Park admission and offerings are not guaranteed. We will provide more information as it becomes available. We reserve the right to cancel any reservations, admission media or purchases and provide applicable refunds. Please also see our policies regarding modifications and cancellations by Guests.

Our focus remains on the health and safety of the entire Disney community—including the well-being of the Cast Members who are caring for and securing our parks and Resort hotels during the closure. We’re currently evaluating new and enhanced safety measures to help us all stay well. Learn more about these measures.

Below, you’ll find information on impacts to current and upcoming plans. Please continue to check back for additional updates.

We appreciate your patience and understanding.


covid-warning-icon-35x35.png COVID-19 Warning

An inherent risk of exposure to COVID-19 exists in any public place where people are present. COVID-19 is an extremely contagious disease that can lead to severe illness and death. According to the Centers for Disease Control and Prevention, senior citizens and guests with underlying medical conditions are especially vulnerable.


For Guests who are interested in modifying their existing travel dates or making a new reservation for a future vacation, reservations are currently available for travel dates July 1, 2020 and later. As always, Guests are able to modify these bookings if the Disneyland Resort opens before or after that time. Please contact the Walt Disney Travel Company for questions and modifications at (714) 520-5050.

We anticipate heavy call volume and appreciate our Guests’ patience as we work hard to respond to all inquiries.


 

Modifications and Cancellations

Annual Passports

This is a truly unprecedented time for all of us, and we want to thank you for your patience as we work through the many details related to the temporary closure of the theme parks. We recognize this may be a challenging time, so we wanted to share how we will assist our Annual Passholders.

If you are an Annual Passholder who has paid in full:
All active Disneyland Resort Annual Passholders who have paid for their Passports in full will automatically have their Passport expiration date extended due to theme park closures to provide additional access opportunities at the end of the Passport term. The new expiration date will be reflected on the Annual Passholder’s Passport account prior to the reopening of the theme parks.

As an alternative, and in lieu of an extension of their Passports, Passholders who have paid in full may choose to receive a partial refund for the theme park closure period. To request this alternative option, we ask that you contact Annual Passport Member Services at (714) 781-4567. We do anticipate heavy call volume and appreciate your patience as we answer all inquiries.

If you are an Annual Passholder on the Monthly Payment Plan:
On April 5, 2020, we automatically stopped and will waive monthly payments due while the theme parks are closed. We will also retroactively refund payments made between March 14 through April 4, 2020. Payments will resume on the Passholder’s regularly scheduled payment dates once the parks reopen. Please note, Passport expiration dates will not be extended and Passports will expire upon their originally scheduled expiration dates.

As an alternative, Guests who are paying for Disneyland Resort Annual Passports using our monthly payment program may choose to have their monthly payments postponed starting with payments due April 5 through the park closure period, and then resumed on the Passholder’s regularly scheduled payment date once the parks reopen. Postponed payments will be collected in the months following the end of the Passholder’s currently scheduled payment term. The Passport expiration date will be extended due to the theme park closures to provide additional access opportunities at the end of the Passport term. The new expiration date will be reflected on the Annual Passholder’s Passport account prior to the reopening of the theme parks. To request this alternative option, we ask that you contact Annual Passport Member Services at (714) 781-4567. We do anticipate heavy call volume and appreciate your patience as we answer all inquiries.

Our Annual Passholders are some of our most loyal Guests, and we stand ready to help during this incredibly uncertain time. If you have any questions, please contact Annual Passholder Member Services at (714) 781-4567.

Theme Park Tickets

If you were planning to visit the Disneyland Resort theme parks before the parks were closed, but you had already purchased your tickets, you still have options to visit the parks:

  • Unused single day tickets and wholly unused multi-day tickets are valid for a future visit through the end of their respective validity period. Check your individual ticket for details. Learn when your 1-day theme park ticket can be used.
  • If you purchased a promotional Southern California Resident Ticket, the expiration date will be extended through December 16, 2021. Tickets may be used on non-consecutive days. Blockout days of November 21-28, 2020; December 19, 2020-January 10, 2021; March 26-April 11; July 4; November 20-27, 2021 apply.
  • If you purchased a promotional Child Ticket and have not used it, the expiration date will be extended through December 16, 2021, and the ticket will expire 13 days after first use or December 16, 2021, whichever occurs first. Guests who used their first visit between February 28 and March 13, but did not reach their ticket’s maximum number of uses, will have the 13-day expiration period of the promotional ticket extended to December 16, 2021. Blockout days of December 19, 2020-January 4, 2021; March 26-April 11; July 4; November 20-27, 2021 apply.
  • If you purchased a promotional Canada Resident Ticket or Australia/New Zealand Resident Ticket, and have not used it, the expiration date will be extended through December 16, 2021, and the ticket will expire 13 days after first use or December 16, 2021, whichever occurs first. Guests who made their first visit between February 28 and March 13, but did not reach their ticket’s maximum number of uses, will have the 13-day expiration period of their promotional tickets extended to December 16, 2021.
  • There are no changes to the Military Salute Ticket offer. Tickets may be used on non-consecutive days and expire December 18, 2020.
  • Ticket orders will not be shipped during the closure.

If you have questions, please call (714) 781-4636.

Room-Only Hotel Reservations

Disneyland Resort will work with Guests who have Disneyland Resort hotel room reservations that may be impacted by our temporary closure. To provide additional flexibility, we are waiving Disney-imposed change and cancellation fees up to the date of check-in for reservations with arrivals through June 30, 2020. If you are unable to reach us before your check-in date, you will not be penalized or assessed fees for modifying or canceling your Disneyland Resort hotel room reservation after your check-in date. Please call (714) 520-5050 for assistance in modifying your visit.

A Special Offer for Eligible Guests
Starting Monday, March 30, 2020, eligible Guests can take advantage of a special Disneyland Resort offer — valid for arrivals most nights July 1 through December 31, 2020 when booked by May 31, 2020.

This offer is valid for Guests who booked a room reservation to stay at a Disneyland Resort hotel during the dates that the Disneyland Resort theme parks are closed and through June 30, 2020. Offer is not valid for reservations canceled before March 1, 2020.

Call (714) 520-5050 starting Monday, March 30, 2020 to learn more about this offer, check availability and book.

Vacation Packages

To provide additional flexibility, we are waiving Disney-imposed change and cancellation fees up to the date of check-in for Walt Disney Travel Company packages with arrivals through June 30, 2020. If you are unable to reach us before your check-in date, you will not be penalized or assessed fees for modifying or canceling your Disneyland vacation package after your check-in date. Please call (714) 520-5050 for assistance. Please note that some package components are non-refundable and subject to third party operator cancellation policies. We anticipate heavy call volume and we appreciate your patience.

Guests should work directly with any third-party operators they used to book any parts of their vacation, including airlines, rental car agencies or non-Disney hotels.

A Special Offer for Eligible Guests
Starting Monday, March 30, 2020, eligible Guests can take advantage of a special Disneyland Resort offer — valid for arrivals most nights July 1 through December 31, 2020 when booked by May 31, 2020.

This offer is valid for Guests who booked a Walt Disney Travel Company vacation package to stay at a Disneyland Resort hotel during the dates that the Disneyland Resort theme parks are closed and through June 30, 2020. Offer is not valid for reservations canceled before March 1, 2020.

Call (714) 520-5050 starting Monday, March 30, 2020 to learn more about this offer, check availability and book.

Dining and Activity Reservations

During the temporary closure of the Disneyland Resort, Guests may cancel their reservations at any time and receive a full refund for the below experiences if their reservations are scheduled for a date while the theme parks are closed:

If your reservation is scheduled for a date while the theme parks are closed, you will not be charged a fee and you will automatically receive a refund if you do not cancel.

Separately Ticketed Events

2020 Disney California Adventure Food & Wine Festival Events

During the temporary closure of the Disneyland Resort, Guests will be automatically refunded the purchase price for any separately ticketed Food & Wine Festival events that were planned during the closure, and do not need to take any additional actions.

Please note that any applicable refund may take up to 30 days to process.

Disneyland After Dark: Villains Nite

The Disneyland After Dark: Villains Nite will not take place as planned on April 30, 2020. We are working on rescheduling options and hope to have more to share soon. A current ticket for the Disneyland After Dark: Villains Nite event would be automatically eligible for the rescheduled event option.

As an alternative, Guests who no longer wish to hold their current Disneyland After Dark: Villains Nite event ticket may call (714) 781-4636 for assistance.

Groups

If you’re coming to the Disneyland Resort as part of a meeting, convention, youth program, wedding or other group or celebration, and you have questions about your plans during the closure period, please consult with the organizer of your group or event.

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