Two girls sit side by side, laughing in Star Wars: Galaxy’s Edge in Disneyland Park.

Services for Guests Who Are Neurodivergent

Disney is committed to delivering a wide range of innovative support services aimed at helping our Guests with disabilities visiting our theme parks. Explore ways and resources for Guests with neurodivergent disabilities to use throughout the theme parks and in the Resort hotel areas. Some tools found on this page may benefit a variety of individuals and are not limited to Guests with neurodivergent disabilities.

A woman in a wheelchair, a boy wearing headphones, and a third woman sit at a restaurant enjoying burgers and soft drinks.

Knowing what to expect is important in making your experience a successful adventure—not just for the Guest who is neurodivergent, but for the entire family.

For more information, download the Accessibility Planning Guide & Recommendations.

Plan a Visual Schedule

There are many ways to create a visual schedule. We suggest starting with the activities that you know will occur, such as how you will travel to the theme parks, the time you plan on entering the theme parks and the times of parades or shows you plan to experience.

Next, fill in the remaining times with possible attractions and use a question mark or a change card to build flexibility into the schedule. Review the visual schedule with your family member before your visit so they have an idea of what to expect.

By providing a possible timeline, you can help the Guest who is neurodivergent understand what to expect—such as crowds, sights, sounds and smells.

For an example of a timeline, please download our Accessibility Planning Guide & Recommendations.

Study Location Maps

What to Bring

Practice Waiting In Line

Sensory Experience Details

Review details about attractions, entertainment, Character dining experiences, guided tours and other experiences from our Crown Collection—including scents, lighting effects, attraction vehicle speeds and more.

Paradise Bay illuminated with the rainbow colors from World of Color fountains

Accessing Attraction Queues

The Disneyland Resort offers tips and a variety of programs to assist Guests with disabilities to access attraction queues, including Rider Switch, Single Rider, Attraction Queue Re-Entry, Disability Access Service and more.

A woman wearing Mickey Mouse ears holding her son while waiting in line for Mickey and Minnie’s Runaway Railway

Companion Restrooms

Companion restrooms are available throughout the Disneyland Resort and feature single-stall gender neutral restrooms that provide additional space and privacy for individuals with a companion or caregiver. Manual flush toilets are available in some companion restrooms for Guests with sensory needs.

Companion restroom locations can be found on the Disneyland app

Learn more about restrooms at the Disneyland Resort.

Choose a Meeting Location

Pick a place on the map to meet in case your party becomes separated. Be sure the Guest who is neurodivergent is aware of the location and show it to them as soon as you arrive at a theme park.

Should they get lost, stress the importance to the Guest who is neurodivergent of finding a Cast Member who will assist in attempting to reunite you. In addition, there are also designated locations in each park where lost persons can be escorted.

It is recommended that you take a photo on your mobile device or digital camera of any Guests who are neurodivergent in the outfit they are wearing each day you are visiting the park, especially if they tend to wander off. You may also consider making a nametag that includes their name, as well as your name and mobile phone number.

Take a Break

Should a Guest who is neurodivergent become overstimulated or need some down time, several quieter locations are available throughout the Resort where they can “take a break.”

Disneyland Park:

Main Street, U.S.A. – First Aid; Side Street by Market House/Starbucks
Frontierland – Next to the Frontierland Shootin’ Exposition and the path to Fantasy Faire
Frontierland – Pirates Lair on Tom Sawyer Island (Note: you must take a raft ride to/from the island and some waiting may be required)
Star Wars: Galaxy’s Edge – Just beyond the market heading toward Star Wars: Rise of the Resistance
Adventureland – Seating area of The Tropical Hideaway
Critter Country –First floor of Hungry Bear Restaurant
Fantasyland – Sleeping Beauty Castle Walkthrough Alternate Experience; the dock behind Edelweiss Snacks near the Matterhorn Bobsleds, upper level of Small World Mall
Mickey’s Toontown – Small park next to the exit of Chip ‘n’ Dale’s GADGETcoaster and the popcorn cart

Disney California Adventure:

Buena Vista Street – First Aid next to the Chamber of Commerce
Hollywood Land – Backlot area near the Monsters Inc., Mike & Sulley to the Rescue!
Cars Land – Side Street near Luigi’s Rollickin’ Roadsters
San Fransokyo Square – Near the Baby Care Center and Ghirardelli Soda Fountain and Chocolate Shop
Paradise Gardens Park – World of Color viewing area (during the day when no shows are being performed)
Pixar Pier – Seating area at Boardwalk Pizza & Pasta; Paradise Garden Grill
Grizzly Peak –Redwood Creek Challenge Trail

Learn more about break areas in the Accessibility Planning Guide & Recommendations.

Dietary Accommodations

For questions about services for Guests with Disabilities, please email us.

For assistance with your Disneyland vacation, including Resort packages and tickets, please call (714) 520-5060. For Disneyland dining, please book your reservations online. Guests younger than 18 years of age must have parent or guardian permission to call.

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