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Help with Tickets – Frequently Asked Questions


I received Disney eTickets as a gift. How do I use them?


You can access gift eTickets through your mobile device after receiving the gift receipt via email. Proceed to the park entry and a Cast Member will scan the barcodes on the tickets. You may also print out your tickets and bring them to the theme park turnstiles.

Please note that it may take up to 24 hours to access your eTickets after receipt.

Disney is not responsible for lost or stolen tickets, any loss or inconvenience caused by computer error or unauthorized duplication of Disney eTickets. If duplicate Disney eTickets are presented for admission, Disney may refuse entry. Tickets do not guarantee theme park admission and are subject to capacity constraints and other closures. Other restrictions apply.

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