Help Centre

How can we help you?

This search field has an attached autosuggestion popup menu

Help with Tickets – Frequently Asked Questions


What should I do if I forget to bring my Disney eTicket?


Don't worry! If you forget to bring your printed Disney eTicket with you and you do not have an Internet-accessible handheld device present upon arrival at the Disneyland Resort, just visit any Disneyland Resort Box Office to have your ticket re-issued for use at the theme parks—including Disneyland Park and Disney California Adventure Park.

To receive a re-issued ticket, please have the following on hand:

  • The credit card you used to purchase your Disney eTicket
  • A photo ID, such as a driver's licence or passport
  • A printed or electronic copy of the initial order confirmation email

For security reasons, only the Guest whose name appears on the original credit card will be able to pick up replacement tickets.

Learn more about purchasing tickets for the Disneyland Resort.

Footer Links

Sign Up for Updates

By providing my email address, I’d like to receive news and special offers via electronic mail from Disney Destinations.

You can withdraw your consent for these messages at any time via an unsubscribe link provided in the electronic messages. For more information on our data collection and use practices, please read our Privacy Policy.

Sign Up Successful

Thank you for signing up! You should begin to receive news and special offers very soon.