Centro de Ayuda y Asistencia

Terms and Conditions

PLEASE REVIEW THESE TERMS AND CONDITIONS CAREFULLY AS THEY INCLUDE INFORMATION ABOUT YOUR DISNEYLANDRESORT LIGHTNING LANE MULTIPASS AND YOUR LEGAL RIGHTS, INCLUDING YOUR AGREEMENT TO BINDING ARBITRATION AND CLASS ACTION WAIVER. YOU UNDERSTAND THAT BY AGREEING TO ARBITRATION, YOU ARE WAIVING YOUR RIGHT TO RESOLVE DISPUTES IN A COURT OF LAW BY A JUDGE OR JURY EXCEPT AS OTHERWISE SET FORTH IN THIS AGREEMENT. 

 I.GENERALPROVISIONS

Disneyland Resort Lightning Lane Multi Passes (each a “Pass”) are nonrefundable, nontransferable and revocable, and may not be redeemed for cash in whole or in part. All prices are in US dollars.

Lightning Lane Multi Pass attractions and experiences (collectively, "experiences") and arrival windows are limited, and subject to availability and change, downtime, delay or closure without notice or liability, and entrance to an experience is not guaranteed. Experiences may vary by date, are subject to change, and may not be available at all on the date of visit or at the time you make a selection or redeem a selection. Availability of experiences can change throughout the day. Disney reserves the right to modify, reschedule, reassign or cancel any selection in the event of a change in operating hours, experience downtime or closure, or park closure, or for other reasons.

Wait times are estimates generated using a variety of factors. Wait time estimates can vary significantly from the wait time you may experience and are subject to frequent changes within each day due to a variety of factors such as attendance, Guest interest, weather and attraction downtimes. Because we cannot guarantee the accuracy of these wait time estimates you should not rely on them when making purchase decisions.

Guests may make their first Pass experience selection upon theme park entry on the date of visit and may only select the next available arrival window for an experience, one experience at a time. Guests may not select the same experience more than once per day, and experience and arrival window selections are limited and subject to availability.

Lightning Lane Multi Pass includes Disney PhotoPass downloads from the day, so you can download and share digital Disney PhotoPass photos with family and friends. Digital videos and photos captured during the day— including photos from select attractions, select dining locations and your Magic Shots— can be downloaded from your MyDisney account as many times as you want, for 45 days after capture. Lightning Lane Multi Pass is not valid for separately priced Disney PhotoPass products. Lightning Lane Multi Pass also includes access to Disney PhotoPass Lenses via a special AR (augmented reality) camera in the Disneyland app on the Guest's mobile device. Except for select lenses that may be accessed only within designated locations at Disneyland Resort, access to the lenses begins when the guest enters a theme park and lasts until 5:59 AM on the 45th day after the last day of the Guest's ticket entitlement. Disney PhotoPass features, such as Disney PhotoPass lenses, may be limited and are subject to restrictions and the Disney PhotoPass terms and expiration policy.

Guests are responsible for reviewing all attraction restrictions and advisories, including height requirements, health and safety advisories and accessibility guidelines, prior to purchase. Some experiences and attractions may not be appropriate for some Guests with health conditions.

A MyDisney account and eligible mobile device are required for day-of purchase of a Pass, and to make experience selections and to redeem other features on the day of visit in the English language-only Disneyland app.

Valid admission and theme park reservation for the same park and same date are required for the day that the Pass is redeemed, and the Pass is valid only at the park(s) that the Guest has entered on such day. Lightning Lane Multi Pass is not valid for use during separately priced or ticketed events or early theme park entry hours. The Pass is not valid for admission to any theme park. Each Guest is limited to one (1) Pass per day.

The valid theme park admission associated with your MyDisney account and used to make your Pass purchase and experience selections must be the same theme park admission that you use for park entry on the day the Pass is redeemed.

Each experience selection allows one (1) Guest to enter the experience (subject to availability) using the Lightning Lane entrance, or other Disney-designated entrance, once on the date of redemption during regular park hours and during the selected arrival window only. Guests may not enter before or after the arrival window, and the experience selection expires at the end of the arrival window.

All Pass entitlements expire at the end of the day for which they were purchased.

Other restrictions and rules may apply. Pass entitlements and experience selections may not be transferred, substituted, or sold or bartered, and are voidable upon transfer or sale. Disney reserves the right to restrict or eliminate the ability to make purchases or make or redeem experience selections without liability if these terms are violated.

Price, terms, features and entitlements are subject to restrictions, and change or cancellation without notice or liability due to special events, weather, government or other authority guidance or order, labor disruptions, pandemic-related restrictions, or any other reason.

Products and services are intended for use in the U.S. only. All sales take place in and are consummated in the State of California. These terms and conditions shall be governed by the laws of the State of California.

It is agreed between the Released Parties, named below, and ticket users that all claims for injury or loss arising incident to presence on the Released Parties’ property shall be litigated in Orange County, California. The owners of the Disneyland Resort reserve the right to refuse admittance to any person or persons. The Released Parties are: Walt Disney Parks and Resorts U.S., Inc.; Disney Destinations, LLC; Disney Vacation Development, Inc.; Disney Vacation Club Management LLC; Disney Business Productions, LLC; and their respective parents, subsidiary, and other affiliated or related companies, and all officers, directors, employees, shareholders, members, agents, contractors, subcontractors, representatives, successors, assigns, insurers, and volunteers of each of the foregoing entities.

II. BINDING ARBITRATION AGREEMENT AND CLASS ACTION WAIVER

YOU AND DISNEY (DEFINED FOR PURPOSES OF THIS BINDING ARBITRATION AGREEMENT AND CLASS ACTION WAIVER TO MEAN THE RELEASED PARTIES) EACH AGREE THAT ANY DISPUTE OR CLAIM RELATING IN ANY WAY TO YOUR PASS WILL BE RESOLVED BY BINDING ARBITRATION, WITH THE SOLE EXCEPTION OF DISPUTES OR CLAIMS THAT (A) QUALIFY FOR SMALL-CLAIMS COURT AS SET FORTH BELOW IN THIS SECTION II, OR (B) RELATE TO INJURY OR LOSS ARISING INCIDENT TO PRESENCE ON THE RELEASED PARTIES’ PROPERTY WHICH SHALL BE LITIGATED IN COURT AS SET FORTH ABOVE IN SECTION I (COLLECTIVELY, THE “EXCLUDED CLAIMS”).

YOU ACKNOWLEDGE THAT YOU AND DISNEY ARE EACH WAIVING THE RIGHT TO FILE A LAWSUIT (WITH THE SOLE EXCEPTION OF EXCLUDED CLAIMS) AND THE RIGHT TO A JURY TRIAL. YOU AND DISNEY ALSO AGREE THAT ANY AND ALL DISPUTES MUST BE BROUGHT IN THE PARTIES’ INDIVIDUAL CAPACITIES. YOU AND DISNEY THEREFORE AGREE TO WAIVE ANY RIGHT TO LITIGATE OR ARBITRATE ANY CLAIMS AS A CLASS ACTION OR OTHER REPRESENTATIVE OR COLLECTIVE ACTION.

The arbitrator will have the exclusive authority to resolve any dispute relating to the formation, interpretation, applicability, or enforceability of these terms and conditions including this binding arbitration provision, including the arbitrability of any dispute and any claim that all or any part of this binding arbitration provision is void or voidable. However, if either party believes that any claim that was filed in arbitration or in court is inconsistent with this agreement’s waiver of the right to litigate or arbitrate any claims as a class action or other representative or collective action, then you and Disney agree that either party may seek an order from a court determining whether such a claim is within the scope of that waiver.

In the event of a dispute, you agree to send a notice of dispute, which is a written statement that sets forth your name, address, and contact information; the facts giving rise to the dispute and relevant documents; and the relief requested to Disney at P.O. Box 3232, Anaheim, California 92803, USA, Attention: Disneyland Resort Office of Counsel. Disney will send any notice of dispute to you at the contact information that Disney has for you. You and Disney agree to attempt to resolve the dispute through good-faith negotiation within sixty (60) days from the date the notice of dispute is sent. After that sixty (60) day period and not before, you or Disney may commence an arbitration or small-claims-court proceeding (if your claims qualify to be brought in a small-claims court).

You or Disney may assert claims in small-claims court instead of in arbitration if the claims qualify. Additionally, if the claims asserted in any request or demand for arbitration could have been brought in small-claims court, then either you or Disney may elect to have the claims heard in small-claims court, rather than in arbitration, at any time before the arbitrator is appointed, by notifying the other party of that election in writing. Any dispute about whether a claim qualifies for small-claims court shall be resolved by that court, not by an arbitrator. In the event of any such dispute, the arbitration proceeding shall remain closed unless and until a decision by the small-claims court that the claim should proceed in arbitration.

If Disney and you do not resolve a dispute by informal negotiation or in small-claims court, the dispute shall be resolved by mandatory binding arbitration before a single neutral, independent, and impartial arbitrator whose decision will be final. Participation in arbitration is mandatory, not optional, with the sole exception of Excluded Claims. Arbitration will be administered by the American Arbitration Association (AAA) under the AAA’s Consumer Arbitration Rules, which are available at www.adr.org. You are entitled to representation or a spokesperson in any arbitration if you so choose, at your own expense. Payment of all filing, administrative, and arbitrator fees and costs will be governed by the AAA’s Consumer Arbitration Rules. The party initiating arbitration is required to pay the AAA’s initial filing fee, but if you are the party who initiates arbitration, then Disney will reimburse you for this filing fee at the conclusion of the arbitration to the extent it exceeds the fee for filing a complaint in a federal or state court in your county (or parish) of residence. If the arbitrator finds that either the substance of your claim or the relief sought was frivolous or was brought for an improper purpose (as measured by the standards set forth in Federal Rule of Civil Procedure 11(b)), then the payment of all fees will be governed by the AAA’s Consumer Arbitration Rules, and Disney will not reimburse any portion of your initial filing fee and may seek applicable fee-shifting. Arbitration may be conducted in person, through the submission of documents, by phone, or online. Proceedings that cannot be conducted through the submission of documents, by phone, or online, will take place in Orange County, California; provided, however, that if circumstances make it inconvenient or prevent you from traveling to Orange County, California, AAA may hold an in-person hearing in your hometown area. Disney and you agree to submit to the exclusive jurisdiction of the federal or state courts located in Orange County, California in order to compel arbitration, to stay proceedings pending arbitration, or to confirm, modify, vacate, or enter judgment on the award entered by the arbitrator. The arbitrator may supervise the exchange of information prior to the arbitration, bearing in mind the expedited nature of arbitration. The arbitrator may award relief to you individually as a court could, including damages or declaratory relief or injunctive or other equitable relief, but only to the extent required to satisfy your individual claim. The substantive law of California shall apply in the arbitration proceedings.

Except as provided above with respect to jurisdiction in Orange County, California, nothing in this arbitration provision shall be construed as consent by Disney to the jurisdiction of any other court with regard to disputes, claims, or controversies unrelated to this agreement.

This agreement to binding arbitration evidences a transaction in interstate commerce, and thus the Federal Arbitration Act, 9 U.S.C. §§ 1-16, governs its interpretation and enforcement. This agreement to binding arbitration will survive its termination. If any portion of this agreement to binding arbitration is deemed invalid or unenforceable, the remaining portions shall nevertheless remain in force.

This Binding Arbitration Agreement and Class Action Waiver governs any dispute or claim relating to your Pass with the sole exception of Excluded Claims. To the extent there is a conflict between this Binding Arbitration Agreement and Class Action Waiver and any dispute resolution provision of any other applicable terms, conditions, or agreements, this Binding Arbitration Agreement and Class Action Waiver governs.

These Terms and Conditions are subject to change by Disney Destinations, LLC. Notice of such change will be deemed given if and when revised Terms and Conditions are posted in this application.