Disability Access Service (DAS)

Learn how this service supports Guests who, due to a developmental disability like autism or similar, are unable to wait in a conventional queue for an extended period of time. Plus, learn more about the registration process and usage guidelines.

Disney Parks have an unwavering commitment to providing a welcoming, inclusive environment and accessible experiences for our Guests. DAS is one of our programs offered at the Disneyland Resort theme parks intended to accommodate those Guests who, due to a developmental disability such as autism or a similar, are unable to wait in a conventional queue for an extended period of time.

DAS doesn’t provide immediate access to experiences, but rather allows Guests to request an attraction return time for a specific experience that is comparable to the current standby wait.
The Guest for which DAS is being requested must be present during registration and experience the attraction when redeeming a DAS return time at Disneyland theme parks.

View Frequently Asked Questions.

Step 1: Register

There are 2 ways for Guests to have a conversation with a Cast Member to determine eligibility for DAS: (1) live video chat or (2) on-site at an Accessibility Services Kiosk.

There are 2 ways for Guests to have a conversation with a Cast Member to determine eligibility for DAS: (1) live video chat or (2) on-site at the Accessibility Services Kiosk.

Guests have the option to speak with a Cast Member via live video chat to determine eligibility as soon as 60 days in advance of a park visit.

Cast Members will have individual conversations with Guests and discuss recommended services.

If DAS is provided after a conversation with a Cast Member to determine eligibility, you (or a parent/guardian if younger than 18 years of age) will participate in a registration process. This requires having a photo taken of the DAS-registered Guest.

DAS registration maximum party size is the registered DAS Guest and up to 3 additional party members, for a total of 4 people.

DAS is valid for the length of the ticket or up to one year, whichever comes sooner. Once the service has elapsed or when a new ticket is required, Guests will need to re-register.

Step 2: Request an Attraction Return Time

After you’ve registered and entered the theme park, you can request your first attraction return time.

On the Day of Your Park Visit

Guests registered in DAS can make attraction return time selections right in the Disneyland mobile app on the day of their visit.

If additional assistance is required, Guests can also obtain attraction return times directly from a Cast Member at any Guest Relations location or the Accessibility Services Kiosk.

The attraction return time will be comparable to the current standby wait.

Please keep in mind that DAS attraction return times are valid until the park closes or an attraction closes for the day. A party can only hold one active DAS return time at a time.

Step 3: Enjoy the Park

On the day of your visit, have fun exploring the park until you can redeem your attraction return time.

When you’re ready to chat with a Cast Member to determine eligibility for DAS, you can engage in a live video chat using the “Request Live Video Chat” button below.

Make sure the device has a working camera and a microphone. You must review and accept the Terms & Conditions before requesting a live video chat.

Other important things to note:

Live video chat is available from 8:00 AM to 8:00 PM Pacific Time.
The recording of this video chat is strictly prohibited.
The Guest requesting DAS either for themself or for someone else (e.g. a minor child) must be 18 years of age or older to register.
The Guest for whom DAS is being requested must be present during the video chat.
If you’re not logged in to the Disneyland website, you’ll be prompted to log in.
If you don’t have an account on the Disneyland website, you’ll need to create one before continuing.
You will need to link valid admission for each member of your party.
Video chat is screen reader-friendly for Guests who are blind or have low vision.
American Sign Language interpreter is available through zoom for Guests who are deaf or have hearing loss.
At this time, live chat is offered in English only.

Terms and Conditions

Guests registered in DAS can make attraction return time selections in the Disneyland Mobile app on the day of their park visit.

Any member of a DAS party can obtain a return time for the attraction, but the Guest registered for DAS must be present and experience the attraction when the return time is redeemed. DAS attraction return times are valid until the park closes or an attraction closes for the day. A party can only hold one DAS attraction return time at a time.

Guests without a mobile device can also visit Guest Relations or Accessibility Services to receive attraction return times.

How to Access the DAS Attraction Return Time Self-Selection Tool
After entering a park, open the Disneyland Mobile app and log in to your account. Tap on the menu ( ≡ ) at the bottom of the screen. Then, select the Disability Access Service (DAS) tile to redeem your attraction return time.

A ticketing booth at Disneyland Park in Anaheim, California

Speak with a Cast Member to learn about services for Guests with disabilities. Pick up and return tools to help enhance your theme park experience––including Disney’s Handheld Devices, and Braille resources.

Learn More about Accessibility Services

Disney Parks have an unwavering commitment to providing a welcoming, inclusive and accessible environment for Guests. Disability Access Service (DAS) is one of our programs offered at the Disneyland Resort theme parks intended to accommodate Guests who, due to a developmental disability like autism or similar, are unable to wait in a conventional queue for an extended period of time.

How long is DAS valid?
Answer<p>DAS is valid for the length of the ticket or up to 1 year, whichever is shorter. Once the service has elapsed, Guests need to re-register.</p>
Is DAS issued at the Walt Disney World Resort valid at Disneyland Resort?
AnswerDAS is only valid throughout the Resort at which it was issued. Each location will require a separate conversation with a Cast Member. DAS issued at Walt Disney World Resort, for example, is not valid at the Disneyland Resort, and vice versa.
What happens if any of the statements made by a Guest in the process of registering for DAS are found to be not true?
AnswerIf it is determined that any of the statements a Guest made in the process of obtaining DAS are not true, the Guest will be permanently barred from entering the Walt Disney World Resort and the Disneyland Resort, and any previously purchased Annual Passes, Magic Key passes, tickets and other park products and services will be forfeited and not refunded.

Where do Guests utilizing DAS go to receive attraction return times?
AnswerWe encourage Guests utilizing DAS (and their party members) to make attraction return time selections right from the Disneyland app during the day of their park visit. Registered Guests using DAS and members of their party can book, redeem, change, or cancel DAS return times in the Disneyland app via a smart phone or other smart phone device. If additional assistance is required, Guests can also obtain attraction return times directly from a Cast Member at any Guest Relations or Accessibility Services location.
What can Guests do during their DAS virtual wait?
AnswerGuests utilizing DAS can enjoy many other experiences throughout the Disneyland Resort during a DAS virtual wait, such as shows, parades, Character greetings, or other rides. They can also take a rest in a break area, get something to eat or go shopping.
Does the Guest utilizing DAS have to be present to obtain an attraction return time at a Guest Relations or Accessibility Services location?
AnswerNo. Another member of the DAS-eligible Guest’s travel party may obtain an attraction return time, but the Guest registered for DAS must be present and experience the attraction with their party.
Does a Guest utilizing DAS have to ride the attraction at the exact return time listed?
AnswerNo. DAS attraction return times are not limited to a specific window and are valid until the park closes or an attraction closes for the day.
Can a Guest have more than one active DAS attraction return time at one time?
AnswerNo. A Guest may only have one DAS attraction return time at a time. The Guest may obtain another attraction return time for the same or different attraction 10 minutes after they redeem a return time.

For additional assistance, please email us.

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Disability Access Service (DAS)

How It Works

Step 1: Register

Step 2: Request an Attraction Return Time

Step 3: Enjoy the Park

Speak with a Cast Member

Same-Day DAS Attraction Return Time Self-Selection