Give the gift of unforgettable memories as popular Disney characters make you feel right at home!
With Mickey and Minnie’s Grand Magical Welcome, loved ones will be convinced that some of their favorite Disney friends dropped by to celebrate your arrival! Create a personalized welcome experience right in your Resort hotel room to commemorate all types of special events—including first visits, birthdays, holidays, reunions, romantic getaways or any occasion.
“Imagineer” your own surprises to add even more magic by choosing from a wide variety of popular Disney goodies and keepsakes. From enchanting flower arrangements to character-themed gifts and so much more, your family will truly believe Disneyland Resort is the place where dreams really do come true!
To learn more, visit DisneyFloralandGifts.com or speak with a friendly Dream Maker at (714) 781-GIFT or (714) 781-4438. Guests under 18 must have parent or guardian permission to call.
Make your Disneyland Resort vacation easier with help from our Cast Members. Simply stop by the Guest Services Desk, located to the right of the main lobby, for assistance with the following:
Guest Services can also be reached by dialing “0” from any house phone or from your Guest room phone 24 hours a day.
Enjoy world-class dining, distinctive shopping and thrilling live entertainment along this festive outdoor promenade, conveniently located only a short stroll away from Disney’s Paradise Pier Hotel.
Leave theme park purchases at the store and pick them up at your hotel!
Now there’s no need to carry souvenirs around while enjoying your day at Disneyland Resort! Sending packages directly to the hotel is quick, easy and worry-free. During your transaction, simply tell the retail clerk and arrangements will be made—at no extra charge. Merchandise can be picked up at the hotel’s Bell Services desk after 7:00 AM the next day.
Stay connected so you never skip a beat—even while on vacation.
Complimentary wireless Internet access is available in Guest rooms and many public areas, including the main lobby and pool deck. To connect to the Internet using a wireless-enabled device, choose the "Disneyland Resort Hotels Wi-Fi" network.
For connection assistance, dial “0” from your in-room phone or visit the Guest Services desk located in the hotel lobby.
Be prepared—know what to do and where to go if anyone in your party experiences a cardiac emergency.
Automated External Defibrillators, or AEDs, are medical devices used to send electric currents to a person’s heart in the event of cardiac arrest. Located throughout the hotel, please refer to the hotel’s Guest guide map for specific AED locations or visit the Guest Services desk to learn more. An AED unit is located in the lobby to the right of the Front Desk.
A 24-hour ATM is located on the first floor across from Sandcastle Cinema.
Exchange foreign currencies at the Front Desk in the main lobby.
Dry cleaning and valet laundry services are available Monday through Saturday. Laundry bags and price lists are located in your hotel room closet. Items picked up from Guest rooms by 8:00 AM will be delivered back to the room on the following day. Services are charged to your room and are payable upon checkout.
If you wish to have your clothing dry cleaned and returned on the same day, please drop off your items at the Bell Services desk located in the hotel lobby by 8:00 AM to be returned after 6:00 PM.
ChargePoint charging ports are available on the ground floor of the Paradise Pier Hotel Self-Park Parking Structure.
To use a port, you will need to scan a ChargePoint card.
Set up and activate your ChargePoint card.
Need directions to a charging port? Just ask a Cast Member for assistance. Charging stations are not available for Guests using valet services.
Your Key to the Magic card is your room key, Resort charge card and parking permit. You will receive your card when you check in. To charge purchases back to your room, simply present your Key to the Magic card—along with a photo ID—when buying merchandise, tickets and meals at select locations throughout the theme parks, hotels and Downtown Disney District.
Keep your favorite clothes clean with our convenient, budget-friendly facility.
Take advantage of our 24-hour laundry room located on the second floor of the hotel, next to the fitness center. Please note that credit and debit cards are now the only methods of payment accepted at all laundry locations for washers, dryers and soap vending machines.
Disney’s Paradise Pier Hotel uses Chargerback to help track lost and found items. Please report any lost items online.
Once you’ve reported a lost item, you’ll receive an email notification from Chargerback with your Lost Item report number. Chargerback will provide information from your report to the Disneyland Resort so that we can look for your item and return it to you if it is found. Chargerback will also email you periodic updates about your search status.
Disney's Paradise Pier Hotel boasts 24,000 square feet of flexible indoor/outdoor function space—including the 7,250-square-foot Pacific Ballroom, 15 flexible breakout rooms and a poolside outdoor event space—on the first, second and third floors.
Located off the main lobby across from Surfside Lounge, Mickey in Paradise offers a treasure trove of California keepsakes, Disney gifts and essential sundries.
Self-parking and valet services for Disney’s Paradise Pier Hotel are available to registered hotel Guests for an additional fee. The cost for self-parking is $25 per night, per vehicle; valet service is $35 per night, per vehicle.
Guests visiting select hotel table-service restaurants who are not registered at the hotel will receive 3 hours free parking with validation, or 5 hours free parking with validation from Napa Rose.
Parking is not permitted for Disneyland Park, Disney California Adventure Park or the Downtown Disney District. Please note that prices are subject to change without notice.
Disney’s Paradise Pier Hotel offers accessibility services for Guests with disabilities. Features include accessible travel paths in the parking lot, lobby, restaurants, meeting spaces and shopping locations, in addition to wheelchair-accessible and hearing-accessible rooms. TTY equipment is available upon request at check-in.
A limited supply of manual wheelchairs is available for rent on a first-come, first-served basis for $10.00 per day. Upon arriving at the hotel, contact the Front Desk or Guest Services to make arrangements for your wheelchair rental; rentals cannot be reserved in advance. Please note that prices are subject to change without notice.
Find designated smoking areas at Disney’s Paradise Pier Hotel.
For the comfort of all Guests, smoking is only permitted in this clearly marked, specially selected location:
When checking in, please refer to the hotel map for specific location information.